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Last $6.75 USD
Change Today -0.21 / -3.02%
Volume 270.0
BTGOF On Other Exchanges
Symbol
Exchange
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As of 1:22 PM 05/29/15 All times are local (Market data is delayed by at least 15 minutes).

bt group plc (BTGOF) Key Developments

BT Signs Fibre Extension Contract for Nottinghamshire

BT has signed an agreement with Nottinghamshire County Council to invest another GBP 6.3 million to bring fibre broadband to an additional 15,000 more homes and businesses in the county. The funds will be provided by Broadband Delivery UK (BDUK), the D2N2 Local Enterprise Partnership, and BT. The new deal extends the GBP 20 million Better Broadband for Nottinghamshire (BBfN) contract, which started delivering fibre broadband to premises in June 2014. BT writes that the first BBfN contract is being delivered on-time and on-budget. It has already made fibre broadband available to more than 42,000 properties across 100 different towns, villages, industrial and residential areas. New communities are being connected at the rate of two a week. By the time the overall rollout is completed in Spring 2018, more than 80,000 properties will be covered by BBfN.

Methanex Selects BT to Modernize and Consolidate its Networking and Communications Infrastructure

BT announced it has been selected by Methanex to modernize and consolidate its networking and communications infrastructure. As part of this contract, BT will support the company's operations across 11 countries and 20 locations, consolidating its unified communications services from four vendors to one single supplier.

BT Appoints Alison Wilcox as HR Director

BT announced that it has appointed Vodafone's Alison Wilcox as its new group HR director. She will join the operator on 1 July. Wilcox has been Vodafone's regional HR director for Europe for the last 18 months. She was previously regional HR director for AME and Asia-Pacific. She succeeds Clare Chapman who left BT in March, after three and a half years.

Emirates Airline Signs Six-Year Deal with BT to Provide Global Contact Centre Managed Services

Emirates Airline signed a six-year deal with BT to provide global contact centre managed services. The airline, which has already consolidated its contact centres around the world onto a single, virtualised and globally managed platform using BT technology, is intended to allow Emirates to utilise the latest technology to stay in touch with customers. Through this new deal, BT will upgrade and manage the next generation of contact centre technology enabling Emirates' global contact centre agents to interact seamlessly through different channels with customers across the globe. To support its operations, Emirates runs seven global contact centres: in Dubai, Mumbai, Manchester, Guangzhou, Melbourne, New York and Budapest, staffed by more than 2,200 agents serving customers in 19 languages. Together, Emirates' seven virtually integrated global contact centres support customers in 48 countries, handling an average of 35,000 calls and 6,000 emails per day. Calls are collected and routed through the cloud to an agent speaking the caller's preferred language. The new virtualised global contact centre will provide Emirates' contact centre teams with added functionality such as latest Session Initiation Protocol (SIP) technology, enhanced multi-channel support, single desktop user interface to efficiently handle voice, email, web chat interactions and enhanced management Information dashboards. This enables the airline to provide additional services to its customers, which include a fully secure customer payments solution and personalised customer experience through automated voice response system, efficient interaction management and agent blending strategies whilst lowering operating costs and improving efficiency.

Emirates Chooses BT for Global Contact Centre Virtualisation

Emirates and BT announced a six-year deal, where BT will provide global contact centre managed services to support the needs of Emirates' business growth. This adds to a 2009 contract, where the airline consolidated its contact centers around the world onto a single, virtualised and globally managed platform using BT technology. Through this new deal, BT will upgrade and manage the next generation of contact centre technology enabling Emirates' global contact centre agents to interact seamlessly through different channels with customers across the globe. The new virtualised global contact centre will provide Emirates' contact centre teams with added functionality such as latest Session Initiation Protocol (SIP) technology, enhanced multi-channel support, single desktop user interface to efficiently handle voice, email, web chat interactions and enhanced management Information dashboards. This enables the airline to provide additional services to its customers, which include a fully secure customer payments solution and personalised customer experience through automated voice response system, efficient interaction management and agent blending strategies whilst lowering operating costs and improving efficiency.

 

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Industry Analysis

BTGOF

Industry Average

Valuation BTGOF Industry Range
Price/Earnings 17.8x
Price/Sales 2.1x
Price/Book 47.6x
Price/Cash Flow 8.3x
TEV/Sales 2.2x
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