Frequently
Asked Questions

Top 10 Frequently Asked Questions

Is the Bloomberg Professional Service software compatible with my Operating System?
The Bloomberg Professional software is not available for MAC platforms. However, the Bloomberg Anywhere site does support MAC platforms and is available to all Bloomberg Anywhere subscribers. To access Bloomberg Anywhere on your MAC, please visit the following link: https://bba.bloomberg.net/default/auth/login.aspx. A complete list of supported Operating Systems along with Microsoft Office information can be found at Software Compatibility Matrix.
Can I order a spare B-UNIT or Keyboard?
We are unable to provide spare B-UNITs to individuals. A spare keyboard can be obtained but an additional charge will apply. Please reach out to 24×7 Global Customer Support for further assistance.
How can I replace broken equipment?
Equipment can be replaced by running PRTL<GO> on the Bloomberg Professional terminal. Alternatively, you can also reach out to 24×7 Global Customer Support for assistance with obtaining replacement equipment.
What do I do if my Bloomberg keyboard is not detected?
Please follow these steps:

  • Close the Bloomberg Professional Service software.
  • Unplug the Bloomberg keyboard cable from the USB slot.
  • Go to My Computer and search for TBKINST.EXE.
  • Double click on TBKINST.EXE to install the drivers. Please note that this requires administrative rights. (For Windows Vista or later, right-click and select “Run as Administrator”.)
  • Plug the Bloomberg keyboard back into a different USB port (if available).
  • Reopen the Bloomberg software.

I can not find my Office Tools Add-In, How can I get it back?
Please run the ‘Bloomberg API Diagnostics’ tool and use the ‘Repair’ feature to correct this problem. First close Excel, then go to Start -> Programs -> Bloomberg -> API Environment Diagnostics and click RUN. When complete, click on REPAIR to fix any errors. If issue remains, please contact Customer Support or run CTOC<GO> to request a callback.
What is a token code and how do I obtain it?
A token code is a six-digit number that will allow you to log into your Bloomberg Anywhere application on your mobile device.

For older B-Units (B-Unit or B-Unit 2): Press and hold the power button on your B-Unit until ‘Token Mode’ is displayed and release the power button immediately or the B-Unit will go into reset mode. Place or swipe your finger and type the six digit code provided into your mobile device.

For B-Unit 3: Press the power button shortly to turn on the device and swipe your finger across the sensor when asked to “Swipe to verify”. After successful authentication, the token code will be displayed on the screen above the progress bar. Type the six digit code provided into your mobile device.

Alternatively, you can visit MOBI<GO> on the Bloomberg Professional Terminal, select Option 30 and click on “Generate a B-UNIT token” at the bottom right hand side to generate a token to login on your mobile device. The token needs to be used once to login within 24 hours but is valid like a token from the B-Unit once successfully used to login.

My B-UNIT is displaying a 'low battery' message. What do I do?
Please use your B-Unit to log into Bloomberg, which will automatically detect your battery is low and direct you to our “Low Battery B-Unit Swap” page. Simply follow the on-screen instruction to arrange replacement. Alternatively, you can run PTRL on a Bloomberg Terminal, or contact our 24×7 Global Customer Support to obtain a replacement.
Which mobile devices are compatible with Bloomberg?
A full list of supported mobile devices can be found at: http://m.bloomberg.com.
How can I access Bloomberg Anywhere on a mobile device or iPad?
Please visit http://m.bloomberg.com from your mobile device’s browser to download and install the latest Bloomberg Anywhere App. You will be able to download the App directly or get re-directed to the respective application store for your device.
Where can I find all information regarding Bloomberg Connectivity?
Please see our Transport and Security document.

Software

Is the Bloomberg Professional Service software compatible with my Operating System?
The Bloomberg Professional software is not available for MAC platforms. However, the Bloomberg Anywhere site does support MAC platforms and is available to all Bloomberg Anywhere subscribers. To access Bloomberg Anywhere on your MAC, please visit the following link: https://bba.bloomberg.net/default/auth/login.aspx. A complete list of supported Operating Systems along with Microsoft Office information can be found at Software Compatibility Matrix.
Where do I download the software to access the Bloomberg Professional Service?
The Bloomberg Professional software can be downloaded from our software support site: http://www.bloomberg.com/professional/systems-support/downloads/.
How do I update my Bloomberg Professional Service software?
The Bloomberg Professional software will automatically update while the application is running. Progress can be monitored by running the UPGR<GO> function on the Bloomberg Professional terminal. A manual upgrade can be performed by downloading and clicking the ‘Upgrade Existing’ option from our software support site: http://www.bloomberg.com/professional/software_support.
How do I reinstall my Bloomberg Professional Service software?
A full reinstallation of the Bloomberg Professional Service software can be performed by downloading and clicking the “New Installation” file from our software support site: http://www.bloomberg.com/professional/systems-support/downloads/.
How do I remove my Bloomberg Professional Service software?
The Bloomberg Professional Service software can be uninstalled from the Control Panel, or by executing the ‘Uninstall Bloomberg’ shortcut found in ‘Start Menu\Programs\Bloomberg’ Program group and following the on screen prompts.
How can I obtain an Access Key?
An Access Key should only be required for a new installation of a Bloomberg Professional Terminal subscription. The key can be obtained from your installations representative and requires an order number. All other actions can be performed from the CONN menu and selecting the appropriate tab based on your license. Bloomberg Anywhere subscribers, those who use biometric authentication to log into the Bloomberg application, should use the ‘Access Point’ tab and Bloomberg Terminal users should use the ‘Serial Number’ tab. In both cases, follow the onscreen prompts to automatically complete the installation.
How do I access Bloomberg Anywhere outside of the office?
Any Bloomberg Anywhere subscriber in possession of their registered B-Unit can access their Bloomberg Professional Service on any internet enabled desktop via the following link: https://bba.bloomberg.net/default/auth/login.aspx.
If preferred, the software can also be downloaded onto a Windows computer using the Bloomberg software support site: http://www.bloomberg.com/professional/systems-support/downloads/.
How can I check which version of the Bloomberg Professional Service I have installed?
For the most comprehensive view of the software version, run the UPGR<GO> function on the Bloomberg Professional Terminal. Alternatively, right-click any Bloomberg window and select ‘Software Version’.
How long does the installation of my Bloomberg Professional software take?
The installation will typically take 10 to 15 minutes depending on the performance of the workstation.
How often is it recommended that I upgrade my Bloomberg Professional Service software?
Bloomberg recommends that its customers run the current version of software at all times. We release a new version of the software on a monthly basis and will automatically update with no action needed from the user. Should you wish to manually update your software, please download the appropriate file(s) by visiting the following link: http://www.bloomberg.com/professional/systems-support/downloads/.
How long will it be until my software expires?
Bloomberg expires older versions of software on the 1st of every even month. The automatic update feature means that most users are not impacted by this process. Three weeks prior to the expiration of older versions, any Terminal in danger of being expired will be alerted upon login. They are presented with a full screen notice page, giving appropriate steps to ensure they see no disruption to their service.
How do I silently install Bloomberg for my company?
The ‘New Installation’ package (sotrtmmddyyyy.exe) supports the unintended or silent install switch (/s). This feature also supports customized installation settings via a configuration file (setup.blp). A copy of this file, with further detailed information on its usage can be found in the temp directory of an existing terminal. Further instructions can be found on the ‘Bloomberg Silent Installation setup’ document, found on http://www.bloomberg.com/professional/systems-support/downloads/.
I can not find my Office Tools Add-In, How can I get it back?
Please run the ‘Bloomberg API Diagnostics’ tool and use the ‘Repair’ feature to correct this problem. First close Excel, then go to Start -> Programs -> Bloomberg -> API Environment Diagnostics and click RUN. When complete, click on REPAIR to fix any errors. If issue remains, please contact Customer Support or run CTOC<GO> to request a callback.
I'M GETTING A POP-UP IN OFFICE ADVISING ME TO UPDATE MY OFFICE TOOLS, WHAT SHOULD I DO?
This indicates that the Office Tools add-in has detected some errors with the installation. Run the ‘Bloomberg API Diagnostics’ tool as administrator, where possible, and use the ‘Repair’ feature to correct this problem.
First close Excel, then go to Start -> Programs -> Bloomberg -> API Environment Diagnostics and click RUN.
I GET A MESSAGE SAYING I DO NOT HAVE SUFFICIENT RIGHTS TO OPEN THE FILE WHEN DOUBLE-CLICKING ON THE BLOOMBERG ICON, HOW CAN I ACCESS THE SERVICE?
This means your Window’s profile does not have the correct rights set up to run the Bloomberg software. With assistance from your system administrator, run SetPermissions.exe, or manually grant read and right access to the locations mentioned on the Minimum File and Registry Rights document found on http://www.bloomberg.com/professional/systems-support/downloads/.
WHEN I TRY TO INSTALL THE SOFTWARE, IT TELLS ME THE FILE IS INCOMPATIBLE EVEN THOUGH I'M ON A WINDOWS OS?
Check your PC meets the specifications on the Software Compatibility Matrix, found on http://www.bloomberg.com/professional/systems-support/downloads/. If this is the case, right-click on the downloaded installation file, and select Properties> Compatibility and change to your Operating System.
What is the Bloomberg Private .Net Framework software?
These software components are only installed if the workstation does not have the corresponding native Microsoft .Net Framework software installed. In the case that both native Microsoft versions (3.5 SP1 and 4) are not present, only the private v3.5 SP1 component will be installed during the initial installation. The installation file (bnetupd.exe) for the private v4 version will be copied to the \blp\wintrv directory for installation at a later date.
Related Documents

Access Point on Demand (APOD)

Step-by-step guide to creating your own Access Points (BBA terminal) with a Bloomberg Anywhere subscription.

Minimum File & Registry Rights
Details of the minimum Windows file and registry rights required for running the Bloomberg Software and receiving automatic updates.

Software Compatibility Matrix
Full listing of all the supported versions of Windows and other required third party software for the Bloomberg software to work as designed.

Bloomberg Silent Installation Setup
This guide provides assistance to install the Bloomberg Professional Service silently and unattended.

Vista’s or a Later OS’s SetPermissions Tool
User guide for SetPermissions Tool which sets correct user permissions to use Bloomberg in Microsoft Windows Operating Systems Vista, 7 and 8.

Testing Your Bloomberg Terminal
User guide to describes the tour installation process.

Hardware

Can I order a spare B-UNIT or Keyboard?
We are unable to provide spare B-UNITs to individuals. A spare keyboard can be obtained but an additional charge will apply. Please reach out to 24×7 Global Customer Support for further assistance.
How can I replace broken equipment?
Equipment can be replaced by running PRTL<GO> on the Bloomberg Professional terminal. Alternatively, you can also reach out to 24×7 Global Customer Support for assistance with obtaining replacement equipment.
What are the recommended PC requirements for Bloomberg?
Recommended PC requirements can be found by visiting the following link: http://www.bloomberg.com/professional/content/uploads/sites/2/2013/02/pcreq.pdf.
What do I do if my Bloomberg keyboard is not detected?
Please follow these steps:

  • Close the Bloomberg Professional Service software.
  • Unplug the Bloomberg keyboard cable from the USB slot.
  • Go to My Compute and search for TBKINST.EXE.
  • Double click on TBKINST.EXE to install the drivers. Please note that this requires administrative rights. (For Windows Vista or later, right-click and select “Run as Administrator”.)
  • Plug the Bloomberg keyboard back into a different USB port (if available).
  • Reopen the Bloomberg software.

Where can I install keyboard drivers?
Please follow these steps:

  • Close the Bloomberg Professional Service software.
  • Unplug the Bloomberg keyboard cable from the USB slot.
  • Go to My Compute and search for TBKINST.EXE.
  • Double click on TBKINST.EXE to install the drivers. Please note that this requires administrative rights. (For Windows Vista or later, right-click and select “Run as Administrator”.)
  • Plug the Bloomberg keyboard back into a different USB port (if available).
  • Reopen the Bloomberg software.

I forgot my B-UNIT. Can I still access the Bloomberg Professional Service software via Bloomberg.com (Bloomberg Anywhere)?
Yes. If you have access to one of your registered telephone devices, you can request a validation code to be sent to it as an alternative temporary authentication method.
My B-UNIT is displaying a 'low battery' message. What do I do?
Please use your B-Unit to log into Bloomberg, which will automatically detect your battery is low and direct you to our “Low Battery B-Unit Swap” page. Simply follow the on-screen instruction to arrange replacement. Alternatively, you can run PTRL on a Bloomberg Terminal, or contact our 24×7 Global Customer Support to obtain a replacement.
HOW DO I (RE)ENROLL MY FINGERPRINT ON THE B-UNIT OR BLOOMBERG KEYBOARD?
Please follow the instructions that appear at http://www.bloomberg.com/bunit/ for the B-Unit,
or by running BA on your terminal for both B-Unit and Bloomberg Keyboard. If you need to change your recording you will need to contact Customer Support.
There is no sound coming from my Bloomberg keyboard. How can I troubleshoot?
To see if the Bloomberg keyboard is selected as your default sound playback device, please follow these instructions:

    For Windows XP:
  • Unplug the Bloomberg keyboard and plug it into a different USB port if available.
  • Click on Start >> Control Panel >> Sound and Audio Devices.
  • Click into the Audio tab, and click into the dropdown for Default Sound Playback Device. “Bloomberg Keyboard Audio” should appear as an option.
  • Select “Bloomberg Keyboard Audio”, click on Apply, then OK.
  • Try playing sound again.
  • For Windows 7:
  • Unplug the Bloomberg keyboard and plug it into a different USB port if available.
  • Click on Start >> Control Panel >> Sound.
  • Click into the Playback tab, and click on the “Bloomberg Keyboard Audio” speakers icon.
  • Select “Set Default”, and a green tick should appear beside “Bloomberg Keyboard Audio” and set as Default Device. Click on Apply, then OK.
  • Try playing sound again.

If you continue to experience issues, please contact our 24×7 Global Customer Support.

My Bloomberg flat panel screen is not displaying properly. How can I troubleshoot?
If the screen is blank, try disconnecting and reconnecting to your power source. If the Flat Panel is green or discolored, please make sure all cables are plugged in securely. For more detailed information for your specific Bloomberg flat panel, please run the function BBPC<GO> on the Bloomberg Professional terminal and select Option 2 for ‘Bloomberg Software and Hardware Documents’.
My HELP/MSG keys on my Bloomberg keyboard are not functioning. What do I do?

  • Right-click on your terminal and select ‘Terminal Defaults’.
  • Under Keyboard/Mouse Options, please locate the Keyboard Type field.
  • If “BLOOMBERG keyboard” is not selected, please select “BLOOMBERG keyboard” and hit OK.
  • However, if you are using your own keyboard, please select Desktop 1 or Desktop 2 and hit alt + K to locate the Msg/Help keys.
  • Reset the keyboard by following the instructions to re-install the keyboard drivers.

How close should I hold my B-UNIT to the screen when syncing?
B-UNIT devices should be help approximately 1 inch or 3 centimeters from the computer screen while syncing. For further information, please visit http://www.bloomberg.com/bunit/.
Related Documents


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    The Bloomberg Leasing program is designed to maximize convenience and reduce all-in costs.
    Our aim is to provide the highest-quality monitors to suit your workflow needs exactly.

    B-unit

    Bloomberg Personal Authentication Device (B-Unit 3)
    Overview and user guide for the Bloomberg Personal Authication Device (B-Unit 3).

    Bloomberg Personal Authentication Device (B-Unit 2)
    Overview and user guide for the Bloomberg Personal Authication Device (B-Unit 2).

    Bloomberg Personal Authentication Device (B-Unit)

    Overview and user guide for the Bloomberg Personal Authication Device (B-Unit).

    Flat Panel


    Bloomberg 27-inch Flat Panel Display

    An overview of the Bloomberg 27-inch Flat Panel Display and how to use it.

    Bloomberg 23-inch Flat Panel Display

    An overview of the Bloomberg 23-inch Flat Panel Display and how to use it.

    Bloomberg 19-inch Flat Panel Display

    An overview of the Bloomberg 19-inch Flat Panel Display and how to use it.

    Bloomberg 17-inch Flat Panel Display

    An overview of the Bloomberg 17-inch Flat Panel Display and how to use it.

    Bloomberg 15-inch Compact Display

    An overview of the Bloomberg 15-inch Compact Display and how to use it.

    Keyboard & Biometric Device

    Bloomberg Keyboard 4 (Starboard)
    Installation and Reference Guide for the Bloomberg Keyboard 4 (Starboard).

    Bloomberg Keyboard 3 (Freeboard)
    Installation and Reference Guide for the Bloomberg Keyboard 3 (Freeboard).

    Bloomberg Keyboard 2
    Installation and Reference Guide for the Bloomberg Keyboard 2.

    Bloomberg Keyboard (Centerboard)
    Installation and Reference Guide for the Bloomberg Keyboard (Centerboard).

Mobile Applications

HOW CAN I ACCESS BLOOMBERG ANYWHERE ON A MOBILE DEVICE OR IPAD?
Please visit http://m.bloomberg.com from your mobile device’s browser to download and install the latest Bloomberg Anywhere App. You will be able to download the App directly or get re-directed to the respective application store for your device.
WHAT KIND OF FUNCTIONALITY IS AVAILABLE FOR MY MOBILE DEVICE OR IPAD?
For a full list of functionality on mobile devices, please run MOBI<GO> on the Bloomberg Professional Terminal and select your device platform.
IF I LOG INTO BLOOMBERG ANYWHERE ON MY MOBILE DEVICE, WILL IT LOG ME OUT FROM THE TERMINAL?
No, however once you log into Bloomberg Professional service on a mobile device, the Bloomberg Professional Terminal will lock. You may return to your restored Bloomberg session by reconfirming your password on the lock screen.
Important: Logging into the Terminal Mode on Bloomberg Anywhere for iPad will log off your Bloomberg Professional Terminal session.
THE SOFTWARE ON MY MOBILE DEVICE IS OUT OF DATE. HOW CAN I UPGRADE IT?

  • BlackBerry – The software will automatically check for a new update upon login and prompt the user to install the updates. To manually update the software, press the Menu button from the launch screen and choose the option to “Upgrade”.
  • IPhone/iPad – Updates are available in the App Store. Consumers can use the App Store icon on the respective devices and check for “Updates”.
  • Android – After you log in to the app, press the “Menu” button in the app (or swipe from the left edge to the right on the screen) and select the “Info” option. From here, select “Check For Updates”. Updates are also available on the Play store.

I'M HAVING PROBLEMS CONNECTING TO BLOOMBERG ON MY MOBILE DEVICE. WHAT DO I DO?

  • Blackberry:

    • Please make sure that you have internet access by checking if you are able to browse the internet on your blackberry browser. (e.g. by opening a new website)
    • At the login page of Bloomberg for Blackberry, hit the Menu key or Blackberry key (button to the left of the trackball/trackpad) on the device and select “Settings”.
    • Please ensure that under the option Routing, the setting is set to “Automatic”.
    • After this is confirmed, return to the log in screen and sign on.
    • If you are unable to log on, please remove the battery from the device and restart.
    • For further questions, please contact 24×7 Global Customer Support.
  • iPhone/Android:
    • In order to ensure connectivity, please open the Safari browser and browse to www.bloomberg.com. This will allow your device to establish a data connection before trying to access Bloomberg.
    • If you are able to access the webpage, return to the application and log in.
    • If you are unable to access the webpage, please make sure that your device has an active data connection or contact your mobile provider.

WHAT IS A TOKEN CODE AND HOW DO I OBTAIN IT?
A token code is a six-digit number that will allow you to log into your Bloomberg Anywhere application on your mobile device.

For older B-Units (B-Unit or B-Unit 2): Press and hold the power button on your B-Unit until ‘Token Mode’ is displayed and release the power button immediately or the B-Unit will go into reset mode. Place or swipe your finger and type the six digit code provided into your mobile device.

For B-Unit 3: Press the power button shortly to turn on the device and swipe your finger across the sensor when asked to “Swipe to verify”. After successful authentication, the token code will be displayed on the screen above the progress bar. Type the six digit code provided into your mobile device.

Alternatively, you can visit MOBI<GO> on the Bloomberg Professional Terminal, select Option 30 and click on “Generate a B-UNIT token” at the bottom right hand side to generate a token to login on your mobile device. The token needs to be used once to login within 24 hours but is valid like a token from the B-Unit once successfully used to login.

WILL I ALWAYS NEED MY B-UNIT WHEN LOGGING INTO TO BLOOMBERG ON MY MOBILE DEVICE OR IPAD?
The B-UNIT is required for mobile devices when additional security is needed. The most common scenarios are if you update your mobile software, another Bloomberg Anywhere user logs into your mobile device, or you are logging into a same type of mobile device. However, in order to access “Terminal Mode” on your iPad, you will always need your B-UNIT.
HOW CAN I GET THE TERMINAL VIEW OF BLOOMBERG ANYWHERE ON MY IPAD?
In order to get to the Terminal view of Bloomberg Anywhere on your iPad, you can select the double screen terminal icon from the Bloomberg menu at the lower right within the app. You will need your B-UNIT to access Terminal Mode. Please see our functionality guide by running IPAD<<GO> on the Bloomberg Professional terminal for further instructions.
AM I ABLE TO INSTALL BLOOMBERG ON MULTIPLE MOBILE DEVICES?
If you are a Bloomberg Anywhere subscriber, you have the ability to download the Bloomberg software on any mobile device. Please visit http://m.bloomberg.com from your mobile device’s browser to download and install the latest Bloomberg Anywhere App. You can simultaneously log onto a blackberry device, an iPhone or Android phone and an iPad or Android tablet.
You will only have access to real-time data on one device at a time. For further information, please contact 24×7 Global Customer Support.
I'M A BLOOMBERG ANYWHERE SUBSCRIBER, HOW CAN I GET ACCESS BUSINESSWEEK ON MY IPAD?

Important note: In order to get your free subscription, you must have logged on to the Bloomberg Anywhere iPad application at least once.

Download Bloomberg Businessweek+ from the App Store.

  • Tap on ‘Activate Now’.
  • Tap ‘Yes’ when asked if you are in the U.S. or Canada (this applies to global users).
  • Select to sign up using an email address and zip code, then enter your Bloomberg.net email and 10022 for the zip code.
  • For existing BusinessWeek print subscribers, enter your account number located on the address label of your print magazine and tap ‘Activate’.
  • Note: Bloomberg BusinessWeek is free for Bloomberg Anywhere subscribers and existing print BusinessWeek subscribers.

Which mobile devices are compatible with Bloomberg?
A full list of supported mobile devices can be found at: http://m.bloomberg.com.
Related Documents


Bloomberg Anywhere For Mobile Customers

Guide to setting up and maintaining the Bloomberg Anywhere for Mobile Customers Software and connectivity requirements.

Bloomberg for Blackberry Administrator Guide
Guide for the installation and maintenance of Bloomberg software for Blackberry devices.

iPad Transactional Products

Technical guide to enable Transactional Products on Bloomberg Anywhere for iPad

Connectivity

My Bloomberg terminal is not connecting. How can I troubleshoot?
Please contact our 24×7 Global Customer Support and we will assist you right away.
What is the difference between Private IP and Internet on the connection wizard?

  • PRIVATE IP: Your PC connects to a circuit dedicated for Bloomberg service, via a Bloomberg Access Router, through your company’s internal network.
  • INTERNET: Your PC connects using public Internet. (For example: cable, DSL, or wi-fi.)

Where can I find all information regarding Bloomberg Connectivity?
Please see our Transport and Security document.
How can I setup a terminal to connect using a SOCKS 5 Proxy Server?

  • Open the Connection Wizard and click the “Settings” tab.
  • Check “Connect through a SOCKS Version 5 Proxy server”
  • Enter the Proxy address and Port (If you do not know this information, please check with your local IT for assistance)
  • For more information, see our Transport and Security document.

What are the benefits of having a Bloomberg circuit installed?
Dedicated Bloomberg circuits provide a reliable managed connection to the Bloomberg private network. If you’re interested in further information, please contact your Installations Coordinator by running the function BREP<GO> on your Bloomberg Professional terminal, who can answer further questions about Bloomberg circuits.
What are the ports required for Bloomberg to connect?
Please click here to view ports.
Related Documents

Transport and Security Specification

Administrator guide to the network transport and security specifications for installing and maintaining the Bloomberg Professional Service.