Software
FAQ

Is the Bloomberg Professional service software compatible with my operating system?

The Bloomberg Professional software is not available for MAC platforms. However, Bloomberg Anywhere does support MAC platforms and is available to all Bloomberg Anywhere subscribers. For a complete list of supported Operating Systems, along with Microsoft Office information, view the Software Compatibility Matrix.

Where do I download the software to access the Bloomberg Professional service?

Access the Bloomberg Professional software from the Downloads section.

How do I update my Bloomberg Professional service software?

The Bloomberg Professional software will automatically update while the application is running. Progress can be monitored by running the UPGR function on the Bloomberg Professional terminal. A manual upgrade can be performed by downloading the upgrade software from the Downloads section.

How do I reinstall my Bloomberg Professional service software?

A full reinstallation of the Bloomberg Professional service software can be performed by downloading and clicking the “New Installation” file from the Downloads section.

How do I remove my Bloomberg Professional service software?

The Bloomberg Professional service software can be uninstalled from the Control Panel or by executing the ‘Uninstall Bloomberg’ shortcut found in ‘Start Menu\Programs\Bloomberg’ Program group and following the onscreen prompts.

How can I obtain an access key?

An Access Key should only be required for a new installation of a Bloomberg Professional terminal subscription. The key can be obtained from your installations representative and requires an order number. All other actions can be performed from the CONN menu and selecting the appropriate tab based on your license. Bloomberg Anywhere subscribers, those who use biometric authentication to log into the Bloomberg application, should use the ‘Access Point’ tab and Bloomberg terminal users should use the ‘Serial Number’ tab. In both cases, follow the onscreen prompts to automatically complete the installation.

How do I access Bloomberg Anywhere outside of the office?

Any Bloomberg Anywhere subscriber in possession of their registered B-Unit can access their Bloomberg Professional service on any internet enabled desktop via Bloomberg Anywhere.

If preferred, the software can also be downloaded onto a Windows computer via the Downloads section.

How can I check which version of the Bloomberg Professional service I have installed?

For the most comprehensive view of the software version, run the UPGR function on the Bloomberg Professional terminal. Alternatively, right-click any Bloomberg window and select ‘Software Version’.

How long does the installation of my Bloomberg Professional software take?

The installation will typically take 10 to 15 minutes depending on the performance of the workstation.

How often is it recommended that I upgrade my Bloomberg Professional service software?

Bloomberg recommends that its customers run the current version of software at all times. We release a new version of the software on a monthly basis and will automatically update with no action needed from the user. Should you wish to manually update your software, please download the appropriate file(s) from the Downloads section.

How long will it be until my software expires?

Bloomberg expires older versions of software on the 1st of every even month. The automatic update feature means that most users are not impacted by this process. Three weeks prior to the expiration of older versions, any Terminal in danger of being expired will be alerted upon login. They are presented with a full screen notice page, giving appropriate steps to ensure they see no disruption to their service.

How do I silently install Bloomberg for my company?

The ‘New Installation’ package (sotrtmmddyyyy.exe) supports the unintended or silent install switch (/s). This feature also supports customized installation settings via a configuration file (setup.blp). A copy of this file, with further detailed information on its usage, can be found in the temp directory of an existing terminal. Further instructions can be found on the Bloomberg Silent Installation Setup document.

I cannot find my Office Tools add-in, how can I get it back?

Please run the ‘Bloomberg API Diagnostics’ tool and use the ‘Repair’ feature to correct this problem. First close Excel, then go to Start -> Programs -> Bloomberg -> API Environment Diagnostics and click RUN. When complete, click on REPAIR to fix any errors. If issue remains, please contact Customer Support or run CTOC to request a callback.

I’m getting a pop-up advising me to update my Office Tools, what should I do?

This indicates that the Office Tools add-in has detected some errors with the installation. Run the ‘Bloomberg API Diagnostics’ tool as administrator, where possible, and use the ‘Repair’ feature to correct this problem.

First close Excel, then go to Start -> Programs -> Bloomberg -> API Environment Diagnostics and click RUN.

I get a message saying I do not have sufficient rights to open the file when double-clicking on the Bloomberg icon, how can I access the service?

This means your Window’s profile does not have the correct rights set up to run the Bloomberg software. With assistance from your system administrator, run SetPermissions.exe, or manually grant read and right access to the locations mentioned on the Minimum File and Registry Rights document.

When I try to install the software, it tells me the file is incompatible even though I’m on a Windows OS?

Check that your PC meets the specifications on the Software Compatibility Matrix. If this is the case, right-click on the downloaded installation file, and select Properties – Compatibility and change to your Operating System.

What is the Bloomberg private .NET Framework software?

These software components are only installed if the workstation does not have the corresponding native Microsoft .NET Framework software installed. In the case that both native Microsoft versions (3.5 SP1 and 4) are not present, only the private v3.5 SP1 component will be installed during the initial installation. The installation file (bnetupd.exe) for the private v4 version will be copied to the \blp\wintrv directory for installation at a later date.

Hardware
FAQ

Can I order a spare B-Unit or keyboard?

We are unable to provide spare B-UNITs to individuals. A spare keyboard can be obtained but an additional charge will apply. Please reach out to 24×7 Global Customer Support for further assistance.

How can I replace broken equipment?

Equipment can be replaced by running PRTL ‹GO› on the Bloomberg Professional terminal. Alternatively, you can also reach out to 24×7 Global Customer Support for assistance with obtaining replacement equipment.

What are the recommended PC requirements for Bloomberg?

View the recommended PC requirements.

What do I do if my Bloomberg keyboard is not detected?

For Freeboard\Seaboard keyboard please follow these steps:

  • Close the Bloomberg Professional service software.
  • Unplug the Bloomberg keyboard cable from the USB slot.
  • Go to My Computer and search for TBKINST.EXE.
  • Double click on TBKINST.EXE to install the drivers. Please note that this requires administrative rights. (For Windows Vista or later, right-click and select “Run as Administrator”.)
  • Plug the Bloomberg keyboard back into a different USB port (if available).
  • Reopen the Bloomberg software.

For Bloomberg keyboard 4 (Starboard) please follow these steps:

  • Close the Bloomberg Professional service software.
  • Unplug the Bloomberg keyboard cable from the USB slot.
  • Allow Windows to install the appropriate in box drivers.
  • If still not working plug the Bloomberg keyboard back into a different USB port (if available).
  • Reopen the Bloomberg software.

Where can I install the drivers for the Bloomberg keyboards?

For Bloomberg Keyboard 3 (Freeboard\Centerboard) please follow these steps:

  • Close the Bloomberg Professional service software.
  • Unplug the Bloomberg Keyboard cable from the USB slot.
  • Go to My Computer and search for TBKINST.EXE.
  • Double click on TBKINST.EXE to install the drivers. Please note that this requires administrative rights. (For Windows Vista or later, right-click and select “Run as Administrator”).
  • Plug the Bloomberg keyboard back into a different USB port (if available).
  • Reopen the Bloomberg software.

For Bloomberg keyboard 4 (Starboard) please follow these steps:

  • Connect the USB directly into PC USB port, a self-powered USB hub, or a self-powered USB KVM switchbox.
  • Allow Windows to install the appropriate in box drivers.
  • If upgrading from a previous Bloomberg keyboard, restart the Bloomberg application.

Note: Self-powered devices are powered by their own AC adapters. The keyboard cannot be powered by a bus-powered USB hub or bus-powered USB KVM switchbox.

My HELP/MSG keys on my Bloomberg keyboards are not functioning. What do I do?

  • Right-click on your terminal and select ‘Terminal Defaults’.
  • Under Keyboard/Mouse Options, please locate the Keyboard Type field.
  • If “Bloomberg KEYBOARD” is not selected, please select “Bloomberg KEYBOARD” and hit OK.
  • If you are using a non-Bloomberg keyboard, please select Desktop 1 or Desktop 2 and hit ALT + K to locate the MSG/HELP keys.
  • Reset the keyboard by following the instructions to reinstall the keyboard drivers.

What are the power requirements for the Bloomberg keyboard 4 (Starboard)?

The keyboard is powered via USB and must be plugged directly into a PC USB port, a self-powered USB hub or a self-powered USB KVM switchbox. Self-powered devices are powered by their own AC adapters. The keyboard cannot be powered by a bus-powered USB hub or bus-powered USB KVM switchbox.

Where I can get the latest Bloomberg firmware for the Bloomberg keyboard 4 (Starboard)?

All the Bloomberg keyboards are delivered with the latest firmware installed. If you need further assistance please contact Bloomberg Technical Support.

What are the Bloomberg keyboard 4 (Starboard) features?

  • BSAT – Secure login to a user’s Bloomberg account.
  • B-UNIT Dock – Dock for charging and updating B-UNIT 3 and greater.
  • Microphone Jack.
  • Microphone and Speaker Volume adjustment. Microphone LED indicates that microphone is active.
  • Speakers.
  • Headphone Jack – Supports headphones and mobile headsets with integrated microphone.

Does the Bloomberg keyboard 4 (Starboard) require specific Bloomberg driver?

No, the Bloomberg keyboard 4 (Starboard) uses standard Windows USB drivers and is just a plug and play device.

Does Bloomberg recommend a list of specific brand KVMS for the Bloomberg keyboard 4 (Starboard)?

  • Bloomberg does not recommend a list of specific brand KVMs but we can provide a list of features that we suggest be supported to optimize the use of the Starboard.
  • USB high speed and USB full speed HID compliant forwarding to Support KBD, volume keys, and biometric via USB connectors.
  • Limited HID Support, including lack of extended key scan code Support, can negatively impact the keyboard (i.e. Message/Search/News keys).
  • Other features such as “USB emulation” are conveniences but not necessarily benefits.

How can I install the Bloomberg keyboard 4 (Starboard) on a KVM?

  • Order or request a Bloomberg keyboard 4 (Starboard) KVM Cable (Molex 88732-8802).
  • Turn over the keyboard and remove the cable cover.
  • Unplug the rubber KVM port cover.
  • Connect the Mini-B end of the KVM Cable to the KVM Port.
  • Route the cable through the channel in the keyboard base.
  • Reinstall the cable cover and turn the keyboard over.
  • Plug the KVM Cable into the Keyboard port on the KVM Switchbox.
  • Wait for the Caps, Num and Scroll Lock LEDs to flash.
  • Plug the remaining USB cable directly into the PC that will be running the Bloomberg Professional application.
  • Allow Windows to install the appropriate in box drivers.
  • If upgrading from a previous Bloomberg keyboard, restart the Bloomberg application.
kbrd4_strbrd_kvm_cbl

What are the USB cable length limitations for the Bloomberg keyboard 4 (Starboard)?

The USB specification limits the length of a cable between USB 2.0 devices to 5 meters (or about 16 feet). In order to go beyond these limits our clients will need to use self-powered USB hubs, self-powered USB active extension cables or self-powered USB over Ethernet products that meet the requirements as advised on Bloomberg keyboard 4 (Starboard).

There is no sound coming from my Bloomberg keyboard. How can I troubleshoot?

To see if the Bloomberg keyboard 3 (Freeboard\Seaboard) is selected as your default sound playback device, please follow these instructions:

  • Unplug the Bloomberg keyboard and plug it into a different USB port if available.
  • Click on Start >> Control Panel >> Sound.
  • Click on the Playback tab, and click on the “Bloomberg keyboard Audio” speakers icon.
  • Select “Set Default”, and a green tick should appear beside “Bloomberg keyboard Audio” and set as Default Device. Click on Apply, then OK.
  • Try playing sound again.
  • If you continue to experience issues, please contact our 24×7 Global Customer Support.

If the Bloomberg keyboard 4 (Starboard) is selected as your default sound playback device, please follow these instructions:

  • Confirm in Windows that sound playback device is set to Starboard.
  • Unplug the Bloomberg keyboard and plug it into a different USB port if available.
  • Click on Start >> Control Panel >> Sound.
  • Click into the Playback tab, and click on the “USB audio” speakers icon.
  • Ensure volume is turned up (not muted).
  • Test with applications other than Bloomberg: i.e., video playback on a website (YouTube, CNN.com, etc.)
  • Try to re-seat the USB cable.
  • If you continue to experience issues, please contact our 24×7 Global Customer Support.

Note: Because the Bloomberg keyboard 4 (Starboard) is a plug and play device with no stand-alone drivers, the playback device in windows will show as “USB Audio” and not specifically defined as a Bloomberg keyboard. If there are multiple USB sound playback devices connected, one would need to browse the list carefully and ensure the Starboard keyboard is selected.

I forgot my B-Unit. Can I still access the Bloomberg Professional Service software via Bloomberg.com (Bloomberg Anywhere)?

Yes. If you have access to one of your registered Telephone devices in Bloomberg, you can request a validation code to be sent to you as an alternative temporary authentication method.

My B-Unit is displaying a “low battery” message. What do I do?

Please use your B-Unit to log into Bloomberg, which will automatically detect your battery is low and direct you to our “Low Battery B-Unit Swap” page. Simply follow the onscreen instruction to arrange replacement. Alternatively, you can run PTRL on a Bloomberg terminal, or contact our 24×7 Global Customer Support to obtain a replacement.

How do I (re)enroll my fingerprint on the B-Unit or Bloomberg keyboard?

Please follow the instructions that appear on the B-Unit site,
or by running BA on your terminal for both B-Unit and Bloomberg keyboard. If you need to change your recording you will need to contact Customer Support.

My Bloomberg flat panel screen is not displaying properly. How can I troubleshoot?

If the screen is blank, try disconnecting and reconnecting to your power source. If the Flat Panel is green or discolored, please make sure all cables are plugged in securely. For more detailed information for your specific Bloomberg flat panel, please run the function BBPC on the Bloomberg Professional terminal and select Option 2 for ‘Workstation Requirements’.

My B-Unit is failing to sync, how can I fix this?

  • Maximize the Bloomberg page.
  • Increase monitor brightness.
  • Hold the B-Unit 1 inch away from the screen (NOT touching the screen).
  • Try the different speed adjustment under the option having trouble syncing the B-Unit

How close should I hold my B-Unit to the screen when syncing?

B-Unit devices should be held approximately 1 inch or 3 centimeters from the computer screen while syncing. For further information, please visit the B-Unit site.

Mobile Applications
FAQ

How can I access Bloomberg Anywhere on a mobile device or iPad?

Please visit the mobile download site from your mobile device’s browser to download and install the latest Bloomberg Anywhere App. You will be able to download the App directly or get re-directed to the respective application store for your device.

What kind of functionality is available for my mobile device or iPad?

For a full list of functionality on mobile devices, please run MOBI ‹GO› on the Bloomberg Professional terminal and select your device platform.

If I log into Bloomberg Anywhere on my mobile device, will it log me out from the terminal?

No, however once you log into Bloomberg Professional service on a mobile device, the Bloomberg Professional terminal will lock. You may return to your restored Bloomberg session by reconfirming your password on the lock screen.

Important: Logging into the Terminal Mode on Bloomberg Anywhere for iPad will log off your Bloomberg Professional terminal session.

The software on my mobile device is out of date. How can I upgrade it?

  • iPhone/iPad – Updates are available in the App Store. Consumers can use the App Store icon on the respective devices and check for “Updates”.
  • Android – After you log into the app, press the “Menu” button in the app (or swipe from the left edge to the right on the screen) and select the “Info” option. From here, select “Check For Updates”. Updates are also available on the Play store.
  • BlackBerry – The software will automatically check for a new update upon login and prompt the user to install the updates. To manually update the software, press the “Menu” button from the launch screen and choose the option to “Upgrade”.

I’m having problems connecting to Bloomberg on my mobile device. What do I do?

iPhone/Android:

  • In order to ensure connectivity, please open the Safari browser and browse to bloomberg.com. This will allow your device to establish a data connection before trying to access Bloomberg.
  • If you are able to access the webpage, return to the application and log in.
  • If you are unable to access the webpage, please make sure that your device has an active data connection or contact your mobile provider.

BlackBerry:

  • Please make sure that you have internet access by checking if you are able to browse the internet on your BlackBerry browser (e.g. by opening a new website).
  • At the login page of Bloomberg for Blackberry, hit the Menu key or BlackBerry key (button to the left of the trackball/trackpad) on the device and select “Settings”.
  • Please ensure that under the option “Routing”, the setting is set to “Automatic”.
  • After this is confirmed, return to the log in screen and sign on.
  • If you are unable to log on, please remove the battery from the device and restart.
  • For further questions, please contact 24×7 Global Customer Support.

What is a token code and how do I obtain it?

A token code is a six-digit number that will allow you to log into your Bloomberg Anywhere application on your mobile device.

For older B-Units (B-Unit or B-Unit 2): Press and hold the power button on your B-Unit until ‘Token Mode’ is displayed and release the power button immediately or the B-Unit will go into reset mode. Place or swipe your finger and type the six-digit code provided into your mobile device.

For B-Unit 3: Press the power button shortly to turn on the device and swipe your finger across the sensor when asked to “Swipe to verify”. After successful authentication, the token code will be displayed on the screen above the progress bar. Type the six-digit code provided into your mobile device.

Alternatively, you can visit MOBI on the Bloomberg Professional terminal, select Option 30 and click on “Generate a B-Unit token” at the bottom right hand side to generate a token to login on your mobile device. The token needs to be used once to login within 24 hours but is valid like a token from the B-Unit once it is successfully used to login.

Will I always need my B-Unit when logging into to Bloomberg on my mobile device or iPad?

The B-Unit is required for mobile devices when additional security is needed. The most common scenarios are if you update your mobile software, another Bloomberg Anywhere user logs into your mobile device, or you are logging into a same type of mobile device. However, in order to access “Terminal Mode” on your iPad, you will always need your B-Unit.

How can I get the Terminal view of Bloomberg Anywhere on my iPad?

In order to get to the Terminal view of Bloomberg Anywhere on your iPad, you can select the double screen terminal icon from the Bloomberg menu at the lower right within the app. You will need your B-Unit to access Terminal Mode. Please see our functionality guide by running IPAD ‹GO› on the Bloomberg Professional terminal for further instructions.

Am I able to install Bloomberg on multiple mobile devices?

If you are a Bloomberg Anywhere subscriber, you have the ability to download the Bloomberg software on any mobile device. Please visit the mobile download site from your mobile device’s browser to download and install the latest Bloomberg Anywhere App. You can simultaneously log onto a BlackBerry device, an iPhone or Android phone and an iPad or Android tablet.
You will only have access to real-time data on one device at a time. For further information, please contact 24×7 Global Customer Support.

I’m a Bloomberg Anywhere subscriber, how can I access Businessweek on my iPad?

Important note: In order to get your free subscription, you must have logged on to the Bloomberg Anywhere iPad application at least once.

Download Bloomberg Businessweek+ from the App Store.

  • Tap on ‘Activate Now’.
  • Tap ‘Yes’ when asked if you are in the U.S. or Canada (this applies to global users).
  • Select to sign up using an email address and zip code, then enter your Bloomberg.net email and 10022 for the zip code.
  • For existing Businessweek print subscribers, enter your account number located on the address label of your print magazine and tap ‘Activate’.
  • Note: Bloomberg Businessweek is free for Bloomberg Anywhere subscribers and existing print Businessweek subscribers.

Which mobile devices are compatible with Bloomberg?

A full list of supported mobile devices can be found on the mobile download site.

Connectivity
FAQ

My Bloomberg terminal is not connecting. How can I troubleshoot?

Please contact our 24×7 Global Customer Support and we will assist you right away.

What is the difference between private IP and internet on the connection wizard?

  • PRIVATE IP: Your PC connects to a circuit dedicated for Bloomberg service, via a Bloomberg Access Router, through your company’s internal network.
  • INTERNET: Your PC connects using public Internet. (For example: cable, DSL, or wi-fi.)

Where can I find all information regarding Bloomberg connectivity?

Please see our Transport and Security document.

How can I setup a terminal to connect using a socks 5 proxy server?

  • Open the Connection Wizard and click the “Settings” tab.
  • Check “Connect through a SOCKS Version 5 Proxy server”.
  • Enter the Proxy address and Port (If you do not know this information, please check with your local IT for assistance).
  • For more information, see our Transport and Security document.

What are the benefits of having a Bloomberg circuit installed?

Dedicated Bloomberg circuits provide a reliable managed connection to the Bloomberg private network. If you’re interested in further information, please contact your Installations Coordinator by running the function BREP ‹GO› on your Bloomberg Professional terminal, who can answer further questions about Bloomberg circuits.

What are the ports required for Bloomberg to connect?

View port requirements.