It was surprising when the National Weather Service, that bastion of sober forecasting in a world of hype, got the winter storm so wrong. It was even more surprising when a National Weather Service meteorologist took it upon himself to apologize.
But most surprising of all may be the reactions on Twitter to his apology. The social-media machine known for its fits of unhinged outrage did not fly off the handle at this sincere scientist. Tweeters did not publish his home address, then create embarrassing memes about this him. Instead, they met Dr. Szatkowski's admission with understanding and reason.
Even people who required a fuller explanation pursued Szatkowski in a polite way.
In fact, the replies to the apology are full of kindness and encouragement, and a solemn promise from Szatkowski. "I won't ever take that trust for granted."