Social Media Is Changing the Way We Complain

April 22 (Bloomberg) -- Josh March, CEO and Founder of Conversocial, discusses the future of customer service via social media. He speaks on Bloomberg Television's "Market Makers." (Source: Bloomberg)

The 'Uncertainty' and 'Turmoil' Facing Air France-KLM
27:02 - Air France-KLM Group said its markets are deteriorating as fares fall and France’s standing as a tourist hotspot is undermined by a succession of terrorist attacks that have spanned Paris to the Riviera. Europe’s largest airline said Wednesday there is “special concern about France as a destination” amid the Islamic State-inspired killings. Fuel savings that lifted second-quarter operating profit 77 percent will also be “more than offset” over the year as a fare drop prompted by overcapacity clips revenue. Chief Financial Officer Pierre-Francois Riolacci discussed with Bloomberg.
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