Microsoft Says Surface’s 2-Year Warranty Follows China Law
Microsoft Corp. (MSFT) said its Surface Pro tablet and all other products meet or exceed warranty laws in China, denying a report in state media that its coverage of the device falls short of local requirements.
Consistent with Chinese law, Surface Pro and its main components are covered under a two-year warranty, Microsoft said in an e-mailed response to questions, sent through Graham Norris at Ogilvy Public Relations.
China National Radio on April 8 reported the company had a one-year pledge for the Surface Pro. That followed a March 15 report by China Central Television that criticized Apple Inc.’s customer service, which was followed by more than a dozen similarly themed articles in the People’s Daily newspaper in the past few weeks.
“We stand behind our products with a manufacturer’s warranty, which is additional to our commitment to honor any statutory obligation as either a manufacturer or retailer, to repair or replace a faulty product,” Microsoft said in the statement.
Microsoft, based in Redmond, Washington, began selling Surface tablets in China in October. The company’s first global sale of the device was done in Beijing as it wooed local consumers frustrated by long waits for Apple devices.
Shares in Microsoft advanced 2.2 percent to $30.27 at 10:59 a.m. in New York, the highest intraday price in six months. The stock had gained 11 percent so far this year through yesterday, compared with a 10 percent rise in the Standard & Poor’s 500 Index.
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