Illustration by John Hendrix for Bloomberg Businessweek

How to Shop Smarter at J.Crew

  1. 1

    The strategy is to run out of things by design. So expect high-quality, on-trend clothes and smart service. But don’t expect a lot of sales.

    Illustration by John Hendrix for Bloomberg Businessweek
  2. 2

    J.Crew Factory

    Illustration by John Hendrix for Bloomberg Businessweek
  3. 3

    High-end suppliers

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  4. 4

    Inventory

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  5. 5

    Red phone

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  6. 6

    Menswear

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  7. 7

    Staff

    Illustration by John Hendrix for Bloomberg Businessweek
  8. 8

    Store layout

    Illustration by John Hendrix for Bloomberg Businessweek
  9. 9

    Discounts

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  10. 10

    Pricing

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  11. 11

    Returns

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  12. 12

    Sales

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  13. 13

    Sales (cont.)

    Illustration by John Hendrix for Bloomberg Businessweek
  14. 14

    Customer Tracking

    Illustration by John Hendrix for Bloomberg Businessweek