Uniqlo Opens Largest Southeast Asia Store in Singapore

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Uniqlo Makes Its Biggest Bet in Southeast Asia
  • Fast Retailing unit opens its largest Southeast Asia store
  • Yanai wants regional expansion to make up for stagnant Japan

Casual-clothing chain Uniqlo is taking its biggest chance in Southeast Asia.

The unit of Fast Retailing Co. is opening a store on Singapore’s iconic Orchard Road that will have 2,700 square meters (29,000 square feet) of shopping space on three floors. The store will be Uniqlo’s largest in the region as the brand looks for growth outside Japan to revive flagging profits at its parent.

Fast Retailing is busy opening stores in the U.S., London and across Asia to help reduce its dependency on a home market where Japanese household spending is falling. Billionaire Chairman Tadashi Yanai Thursday reiterated plans to generate 5 trillion yen ($48 billion) in sales by 2020 to keep Fast Retailing competitive with Hennes & Mauritz AB and Zara-owner Inditex SA. Low prices are now key in that equation.

Uniqlo's new flagship store in the Orchard Central shopping mall in Singapore.
Uniqlo's new flagship store in the Orchard Central shopping mall in Singapore.
Photographer: Ore Huiying/Bloomberg

“Keeping the low prices every day is important. That will be critically important given this environment,” said Yanai at a briefing in Singapore ahead of the store’s debut. In May, he reversed the company’s earlier attempt to hike prices that resulted in slumping sales. “We also aspire to provide truly great clothing at the lowest possible prices.”

This will be the 25th store in Singapore for Asia’s largest clothing retailer, bringing its Southeast Asian presence to about 130 outlets. The 67-year-old Yanai, Japan’s richest man with a net worth of $18.3 billion, called the opening of the flagship store an opportunity. He sees markets in the Association of Southeast Asian Nations possibly contributing to 30 percent of Uniqlo’s international sales in five years.

“Southeast Asia expansion will help Yanai achieve his 5 trillion-yen sales target,” said Dairo Murata, an analyst at JPMorgan Securities Japan Co. “But to achieve that goal in three years will be difficult.”

Uniqlo last September opened a six-story China flagship store in central Shanghai, and Yanai reiterated plans to open 100 stores a year in China on its way to a potential 3,000. The brand’s Southeast Asia presence includes about 30 stores each in Malaysia, Thailand and the Philippines.

That overseas expansion has made Fast Retailing more vulnerable to a strengthening yen, which prompted a cut to its full-year net income forecast in July. Yanai said the exchange rate’s effect on the company’s bottom line is a problem, “and the impact can not be underestimated.”

Yet recent signs of recovery in the Uniqlo business lifted Fast Retailing’s shares 8.7 percent in August, paring the year-to-date slump in the stock to 16 percent. Shares dropped 1.1 percent to 35,940 yen in Tokyo trading Thursday while the country’s benchmark index advanced.

Fast Retailing’s operating income for the third quarter that ended in May rose 19 percent from a year ago as sales in Japan and overseas improved. To keep up with the increasing popularity of e-commerce, Uniqlo will revamp its logistics and distribution, Yanai said Thursday. There are also opportunities for expansion in the U.S., particularly on the West Coast since it’s seen as an extension of Asia, he said.

“Japanese businesses, including ours, need to transform the way we do business,” he said.

While Fast Retailing will expand in the U.S., with plans to open four new stores this year, it’s still struggling with a lack of brand awareness, especially in the suburbs, said Hiroshi Taki, chief executive officer of Uniqlo in the U.S.

U.S. Losses

Fast Retailing, which has sustained losses in the U.S., where it has 44 stores. But it plans to double its marketing spending by opening pop-up stores in New York and using billboards, social-media influencers and local ambassadors to drum up interest in the brand, Taki said in an interview at a renovated store in SoHo, New York. It also plans to expand its e-commerce business, especially through mobile phones, to make the business account for as much as 30 percent of its total U.S. sales in two to three years, he said.

“Not many people have purchased our products, although they know about our brand, Uniqlo, so we are making a marketing effort to let people know,” Taki said through an interpreter. “We will focus on New York City first. With that success in New York City, we can succeed in anywhere else.”

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