Signet Jewelers Ltd., owner of the Kay, Zales and Jared chains, faced criticism in recent weeks over allegations that employees swapped customers’ diamonds for lower-quality gems. However, those accusations haven’t tarnished the company’s reputation with some shoppers, according to a survey conducted by Cowen & Co. and Sahler Research. The poll, which surveyed about 300 participants earlier this month, showed that customers still rated Signet’s brands highly in terms of quality.
Photographer: Chris Ratcliffe/Bloomberg
Signet Untarnished After Diamond-Swapping Allegations: Chart
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