• Company working `diligently' to fix site after second failure
  • Department store chain hasn't yet identified cause of problem

Neiman Marcus Group Inc. extended its Black Friday sales promotion after the department store chain’s website wasn’t functioning for a second day on Saturday.

The company noted on its Twitter feed Saturday morning that the site was up and running, but at about 3 p.m. New York time the site was down again, and developers were still working to repair it, said Ginger Reeder, a spokeswoman for the company. She said the retailer still hadn’t narrowed down what the source of the problem was.

“We are working diligently to get it back up as quickly as possible,” she said by phone from Houston.

The Dallas-based company announced it would extend a 33 percent Black Friday discount through 6 p.m. Central Time on Saturday to make up for the inconvenience. The outage comes as shoppers increasingly are choosing to buy online instead of making trips to the mall. About 135.8 million Americans are expected to shop in stores or online over the four-day weekend, according to the National Retail Federation, the largest U.S. retail trade group.

“Offering an extra discount but can’t access is frustrating!” would-be customer Mia Chalik wrote in response to the company’s Twitter posting that announced the extended sale. 

About $1.73 billion was spent online on Thanksgiving Day, a 25 percent increase from last year, according to Adobe Systems Inc.

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