Lyft Ride-Share Service Slapped by FCC Over Telemarketing

  • Federal Communications Commission says Lyft violated law
  • FCC also cites Pennsylvania bank over telemarketing texts

Lyft Inc. was cited Friday by U.S. regulators who said the ride-sharing company violated rules protecting consumers against receiving unwanted calls and text on their mobile phones.

The Federal Communications Commission said the closely held ride-sharing service doesn’t allow users access if they opt out of marketing calls and texts.

The agency also cited F.N.B. Corp., saying the bank requires online banking and Apple Pay customers to agree to receive autodialed telemarketing texts in order to use its services.

The citations notify the companies that they have violated the law and face fines if they continue to do so, the agency said.

“Consumers have the right to choose whether they want marketing calls and texts to their cell phones,” Travis LeBlanc, chief of the FCC’s enforcement bureau, said in a statement.

Lyft is reviewing the citation, said Chelsea Wilson, a spokeswoman for the company. “We look forward to working with the FCC to resolve this issue,” Wilson said.

F.N.B.’s policies “generally allow all customers to opt out of marketing information,” said Jennifer Reel, a spokeswoman for the Pittsburgh-based bank. “We will immediately investigate the issue and are fully committed to ensuring that we continue to comply with consumer rights and regulations.”

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