Bloomberg Anywhere Login

Bloomberg

Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world.

Company

Financial Products

Enterprise Products

Media

Customer Support

  • Americas

    +1 212 318 2000

  • Europe, Middle East, & Africa

    +44 20 7330 7500

  • Asia Pacific

    +65 6212 1000

Communications

Industry Products

Media Services

Follow Us

Google Suspends Nest Smoke Alarm Sales on Safety Concerns

April 4 (Bloomberg) -- Google Inc.’s Nest Labs, a digital-thermostat maker acquired earlier this year, is suspending sales of its smoke alarm after it determined the unit could be switched off unintentionally.

The company recommends users disable the “Nest Wave” feature on the alarm that enables customers to easily turn off the product with a swipe of the hand, Tony Fadell, chief executive officer of Nest, said in a statement yesterday. The potential malfunction was revealed in a lab test and Fadell said he isn’t aware of any customers who have experienced this problem.

“We feel that the best and safest thing to do is to immediately disable the Nest Wave feature to resolve the issue and remove any safety concerns,” Fadell wrote. “We’re enormously sorry for the inconvenience caused by this issue.”

Google, the world’s largest online digital-advertising provider, bought Nest for more than $3 billion in February as the company looks to expand into hardware sales. While the push beyond core digital services gives the company more access to users, it also raises new business risks.

The glitch could take two to three months to correct, Fadell said. Nest is offering users the option of a complete refund.

“The entire Nest team and I are focused on fixing this problem,” he said.

To contact the reporter on this story: Brian Womack in San Francisco at bwomack1@bloomberg.net

To contact the editors responsible for this story: Pui-Wing Tam at ptam13@bloomberg.net Reed Stevenson

Please upgrade your Browser

Your browser is out-of-date. Please download one of these excellent browsers:

Chrome, Firefox, Safari, Opera or Internet Explorer.