Bloomberg Anywhere Remote Login Bloomberg Terminal Demo Request


Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world.


Financial Products

Enterprise Products


Customer Support

  • Americas

    +1 212 318 2000

  • Europe, Middle East, & Africa

    +44 20 7330 7500

  • Asia Pacific

    +65 6212 1000


Industry Products

Media Services

Follow Us

Bloomberg Customers

Sony Said PlayStation 4 Units Reportedly Damaged in Shipping

PlayStation 4
A Sony PlayStation 4 (PS4) controller sits next to the company's games console, manufactured by Sony Corp., in this arranged photograph taken in London. Photographer: Simon Dawson/Bloomberg

Sony Corp. said some of the PlayStation 4 consoles that went on sale in North America last week were reportedly damaged during shipping, following customer complaints the devices suddenly turned themselves off.

Sony sold more than 1 million PS4 consoles during the first 24 hours of sales. Some buyers reported the power-indicator light kept blinking, there was no picture or sound coming from their televisions, or the machine powered down on its own, the company said.

“There have been several issues reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of PS4 units,” Satoshi Nakajima, a Tokyo-based spokesman for Sony, said in an e-mail. “We also understand that some units were reportedly damaged during shipping.”

The malfunction rate for the machines is less than 1 percent, Nakajima said. Some customer comments posted on the Inc. and Best Buy Co. websites said the devices didn’t work upon delivery. Sony shares fell 1 percent to 1,868 yen in Tokyo trading.

Amazon is working with Sony to assist the “small percentage of customers who reported issues,” the company said in a statement. The Seattle-based online retailer said it shipped more PS4 devices than any other video-game console in its history.

Best Buy

“We’ve worked hard to ensure all elements of our packaging and supply chain delivery are of the highest possible standards,” Amazon said in the statement. “We’ve used the same tried-and-true processes implemented successfully with other gaming consoles.”

Phone calls and an e-mail to Richfield, Minnesota-based Best Buy’s public relations department outside office hours weren’t answered.

The PS4 is the centerpiece of Sony Chief Executive Officer Kazuo Hirai’s strategy to turn around the Japanese electronics maker and film studio. Sony is competing for the attention of game players against Microsoft Corp., which is releasing the Xbox One on Nov. 22.

Sony priced its console at $399, or $100 less than the Microsoft machine.

Please upgrade your Browser

Your browser is out-of-date. Please download one of these excellent browsers:

Chrome, Firefox, Safari, Opera or Internet Explorer.