Bloomberg the Company & Products

Bloomberg Anywhere Login

Bloomberg

Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world.

Company

Financial Products

Enterprise Products

Media

Customer Support

  • Americas

    +1 212 318 2000

  • Europe, Middle East, & Africa

    +44 20 7330 7500

  • Asia Pacific

    +65 6212 1000

Communications

Industry Products

Media Services

Follow Us

U.K. Consumers to Get More Time to Return Goods Bought Online

Don't Miss Out —
Follow us on:

Aug. 6 (Bloomberg) -- U.K. consumers will get more time to return goods purchased online or by phone if they change their mind, under draft legislation published today.

Business Minister Jo Swinson said the time limit will be increased to 14 days from seven and her department may also ban pre-ticked boxes for extras on online forms that consumers may not want or need. Traders would be required to set out key information consumers should be given before agreeing to purchases, such as additional costs or cancellation rights.

“For too long the rules that apply when buying goods and services have been murky for both consumers and businesses,” Swinson said in an e-mailed statement. “The situation is even worse for vulnerable consumers who are misled into buying something they neither need nor want.”

The proposals would give consumers 90 days to cancel a contract and receive a full refund if they have been misled or bullied into agreeing to it. They’d get a proportion of their money back after 90 days. Currently, it is unclear what consumers are entitled to in this situation, the business department said.

To contact the reporter on this story: Kitty Donaldson in London at kdonaldson1@bloomberg.net

To contact the editor responsible for this story: James Hertling at jhertling@bloomberg.net

Please upgrade your Browser

Your browser is out-of-date. Please download one of these excellent browsers:

Chrome, Firefox, Safari, Opera or Internet Explorer.