The Roundup: Fostering Loyalty and More

The Roundup: Fostering Loyalty and More
A guide to generating customer and employee loyalty, John le Carr??'s latest espionage novel, and new biz books in haiku

The week’s cultural offerings, from the advice of Driving Loyalty to the mob thriller The Iceman—and select business-related books, reviewed (how else?) in haiku form.

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