Bloomberg the Company & Products

Bloomberg Anywhere Login

Bloomberg

Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world.

Company

Financial Products

Enterprise Products

Media

Customer Support

  • Americas

    +1 212 318 2000

  • Europe, Middle East, & Africa

    +44 20 7330 7500

  • Asia Pacific

    +65 6212 1000

Communications

Industry Products

Media Services

Follow Us

Microsoft Says Surface’s 2-Year Warranty Follows China Law

Don't Miss Out —
Follow us on:
Microsoft Says Surface Tablet 2-Year Warranty Follows China Law
The Microsoft Corp. Surface Tablet and keyboard are displayed for a photograph in San Francisco. Photographer: David Paul Morris/Bloomberg

April 10 (Bloomberg) -- Microsoft Corp. said its Surface Pro tablet and all other products meet or exceed warranty laws in China, denying a report in state media that its coverage of the device falls short of local requirements.

Consistent with Chinese law, Surface Pro and its main components are covered under a two-year warranty, Microsoft said in an e-mailed response to questions, sent through Graham Norris at Ogilvy Public Relations.

China National Radio on April 8 reported the company had a one-year pledge for the Surface Pro. That followed a March 15 report by China Central Television that criticized Apple Inc.’s customer service, which was followed by more than a dozen similarly themed articles in the People’s Daily newspaper in the past few weeks.

“We stand behind our products with a manufacturer’s warranty, which is additional to our commitment to honor any statutory obligation as either a manufacturer or retailer, to repair or replace a faulty product,” Microsoft said in the statement.

Microsoft, based in Redmond, Washington, began selling Surface tablets in China in October. The company’s first global sale of the device was done in Beijing as it wooed local consumers frustrated by long waits for Apple devices.

Shares in Microsoft advanced 2.2 percent to $30.27 at 10:59 a.m. in New York, the highest intraday price in six months. The stock had gained 11 percent so far this year through yesterday, compared with a 10 percent rise in the Standard & Poor’s 500 Index.

-- Editors: Frank Longid, Subramaniam Sharma

To contact Bloomberg News staff for this story: Edmond Lococo in Beijing at elococo@bloomberg.net

To contact the editor responsible for this story: Michael Tighe at mtighe4@bloomberg.net

Please upgrade your Browser

Your browser is out-of-date. Please download one of these excellent browsers:

Chrome, Firefox, Safari, Opera or Internet Explorer.