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Lloyds, Co-Operative Customers Temporarily Unable to Access Cash

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Oct. 5 (Bloomberg) -- Lloyds Banking Group Plc and Co-Operative Bank Plc said some of their 23.5 million customers were temporarily unable to access their accounts today following separate computer failures at the U.K. lenders.

The problems have now been fixed and the banks are working to clear up any backlogs caused by the glitches, the companies said in e-mailed statements today. The banks didn’t say how many customers were affected.

“All of our systems are now up and running,” Lloyds, the U.K.’s biggest mortgage lender, said in a statement. “We are working hard to process the transactions impacted by this problem and they will be resolved before the close of play today.”

Royal Bank of Scotland Group Plc, Britain’s biggest government-owned bank, made a provision of 125 million pounds ($202 million) in August to cover costs linked to a computer failure at its consumer bank in June that left most of its 15 million account holders unable to access their accounts for days. The problems at Lloyds and Co-Op only affected customers today, the firms said.

“We can confirm that our systems are now fully operational and customers should now be able to use their accounts as normal,” Co-Op said in a statement. “We would like to apologize for the inconvenience caused by this temporary issue.”

To contact the reporter on this story: Gavin Finch in London at gfinch@bloomberg.net

To contact the editor responsible for this story: Jon Menon at jmenon1@bloomberg.net

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