General Motors Co.’s OnStar vehicle navigation service said it won’t collect data on the driving habits of customers who cancel their subscriptions, reversing a policy shift that drew protests from three U.S. senators.
OnStar told customers in an e-mail last week that it would continue collecting information from vehicles of subscribers who drop the service. Customers would have been required to contact OnStar to halt data collection under the policy change, which had been due to go into effect Dec. 1.
“We realize that our proposed amendments did not satisfy our subscribers,” OnStar President Linda Marshall said in a news release. “We listened, we responded and we hope to maintain the trust of our more than 6 million customers.”
“OnStar’s decision is the right one and sets a good precedent for the future,” Schumer said in an e-mail today. “This announcement puts decisions about personal privacy back where they belong, in the hands of individuals.”
6 Million Subscribers
“I’m glad that OnStar heard our concerns and has decided to reverse course,” Coons said in a news release. “OnStar’s announcement today is an important step toward restoring the trust consumers had placed in it, and I hope that other companies learn from this experience.”
OnStar delivers navigation and security features such as emergency assistance to GM cars and other vehicles using the global-positioning system. The service has more than 6 million subscribers in the U.S., Canada and China, according to the company’s website.