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Estonia to Summon TeliaSonera Local Units to Explain Glitches

Estonia’s government will next week summon the heads of local mobile and fixed-line units of TeliaSonera AB, Sweden’s largest telephone company, to explain two nationwide disruptions to its services within two weeks.

Mobile services of TeliaSonera’s EMT unit, the largest operator in Estonia, were disrupted for about an hour before noon yesterday due to a core network problem and didn’t return to normal for another 6 hours, EMT spokeswoman Kaja Sepp said late yesterday in a phone interview from Tallinn.

TeliaSonera’s Estonian fixed-line unit Elion said on Nov. 17 its services were interrupted for more than an hour across the country, affecting a “big share” of clients, due to a core network problem. The company said on Nov. 19 the problem stemmed from faulty software on two routers, adding it was an “extraordinary” event in Elion’s and its predecessor’s 20-year history.

“We are very concerned over very long-lasting disruptions in vital services for the population,” Erkki Koort, Deputy Secretary-General for Internal Security at the Ministry for Internal Affairs, said in an interview with public broadcaster Eesti Rahvusringhaeaeling this morning. “The government crisis commission will summon the heads of Elion and EMT to explain the events so we could avoid or at least minimize their likelihood in future.”

EMT’s Sepp said yesterday there was no link between the two disruptions.

TeliaSonera earlier this year bought out the remaining 40 percent stake in Eesti Telekom, the parent company of EMT and Elion. EMT had 763,000 clients at the end of the first half, compared with Estonia’s 1.3 million-population, according to a statement by Eesti Telekom on Oct. 26. T Elion’s market share in the broadband Internet was 52 percent, it said.

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