Liza Landsman, Citigroup Inc.’s U.S. head of online and mobile banking, is leaving the bank a year after being named to help transform its consumer business with new technologies, people with knowledge of the matter said.
Landsman, 41, tendered her resignation last week, said the people, who requested anonymity because the move hasn’t been announced. She had worked at Citigroup, 18 percent owned by the U.S. Treasury Department, since 2000 and previously was an executive at International Business Machines Corp.
Landsman was appointed to her post in August 2009 by then-North American consumer banking chief Teresa “Terri” Dial, 60, who led an effort to transform the business into a “Bank of the Future.” Citigroup Chief Executive Officer Vikram Pandit replaced Dial in January, and her successor, Manuel Medina-Mora, has developed his own strategy.
“If they can’t keep people like Liza, things aren’t going to get done,” said Thomas Noyes, who oversaw the company’s international online-banking business in 2006 and 2007 and is now a consultant at Starpoint Partners LLP in Davidson, North Carolina. “She was very well-respected.”
Landsman reported to Michelle Peluso, 38, chief marketing officer for the North American consumer business. Peluso, a former Travelocity.com CEO who led last year’s strategy-planning sessions under Dial, now reports to Medina-Mora, 59. Dial was trying to improve web and mobile access because Citigroup’s U.S. branch network is one-sixth the size of Charlotte, North Carolina-based rival Bank of America Corp.’s.
Citigroup spokeswoman Natalie Riper said Landsman is an employee. Landsman, reached at home, declined to comment.
In April, U.S. credit card chief Paul Galant, who also reports to Medina-Mora, hired his own innovation chief, Dickson Chu, 45, from Ebay Inc.’s PayPal. Chu previously oversaw Yahoo! Inc.’s consumer payment business and was vice president of innovation and customer management at Wells Fargo & Co.
During Landsman’s tenure, Citi Mobile began applications for Apple Inc.’s iPhone that allowed both retail banking customers and credit card users to access their account information on their phones. Last month, the bank said its banking app inadvertently saved customer information to users’ phones, which may have transferred to computers if they synchronized iPhones to PCs. Citigroup released an update of the app that corrected the problem.
The unit also debuted Citi Shopper, a global-positioning-system linked app that compares prices and provides maps to nearby retailers, as well as MasterCard Inc. Paypass stickers that can be affixed to the back of mobile devices to make touch-free payments at approximately 230,000 merchants. Citigroup also offers text banking, which allows customers to have information about their accounts sent to them via text message.
“Citi’s been pretty progressive in terms of mobile technology,” said Nick Holland, a senior analyst at consultant Yankee Group Research Inc. in Boston. “They’ve been prepared to experiment.”