Societe Generale, the France-headquartered global banking giant, will be increasing its information technology (IT) offshoring activity. And, with it will happen a substantial expansion of resources at its captive centre in Bangalore.
Having made a delayed entry into India, Societe Generale established its IT/BPO captive centre in Bangalore in 2000. Called the Societe Generale Global Solution Centre, it currently has around 1,000 people.
Nippi Kochhar, CEO, Societe Generale Global Solution Centre, said, "We will be expanding our human resources to over 3,000 by 2012 and will be doing this very tactically ." The India centre is the only such offshore location for Societe Generale and is involved in three main lines of activity—application development, BPO and infrastructure management services.
According to Mr. Kochhar, the future expansion of the India centre would see it delivering more services as well as catering to further business divisions of Societe Generale.
The India centre has largely been focused on the corporate investment banking division of Societe Generale and the future will see it catering to three-four more business divisions.
This changing profile will also result in broadbasing of its services, which, hitherto, has been dominated by application development. Over the next three years, the India centre will have 50% of its activity devoted to BPO with the rest being divided among its other two services . Added to this expansion plan, the India operations of Societe Generale will also be playing a key role in defining the various IT vendor relationships of the bank.
Societe Generale, which has IT outsourcing agreements with players like Wipro, TCS and CapGemini, among others, is expected to witness much more streamlining of these relationships. Mr. Kochhar said, "We would like the best operating model depending on the competencies of each player."
Along with this expansion of India operations, Societe Generale is also looking at two more offshore delivery centres, which are most likely to be located in eastern Europe and North Africa.