Check at Matt Vella’s review of an important new study out of IBM’s London operation on the importance of service innovation for education, research, business and government.
It’s a good benchmark on where service innovation is today and why it is so important to both business and the public sector. The language is a bit heavy-going but take the time.
There is a growing movement to create a Service Science, along the
lines of Computer Science. SSME, or Service Science, Management and Engineering--short for just Service Science--is beginning to emerge as a distinct discipline. To quote the IBM report, the vision of Service Science "is to discover the underlying logic of complex service systems and to establish a common language and shared frameworks for service innovation."
One of the goals for education is to create "T-shaped professionals or adaptive innovators." I first heard of T-shaped people from IDEO about five years ago. These are people with deep knowledge of a field who can also work across disciplines with other people to breach traditional borders. Engineers who like to work with anthropologists, for example.
For a video of the IBM researcher talking about Service Science, click here.
For the whole IBM report, click here.