Which companies earned a spot atop BusinessWeek's annual service ranking? And which ones fell from grace since last year? Plus: Why Ace Hardware is a black belt in customer service.

SHOPPING SHOWDOWN

We took to the supermarket for a shopping contest—Coupon Clipper (aka Georgine Kaczmarek) vs. our Jill Bennett. We figured Coupon Clipper would win, but the margin was startling. Also, clipping goes extremely high-tech. And we'll tell you how to lop a large chunk off your own grocery bill.

THE FUTURE OF PLAY

We cruise the International Toy Fair in New York for the latest, from high-tech newcomers to old favorites that got face-lifts.

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