Is iffy technology like Skype a scourge or a Godsend? Or a little of both?

Time was, our phones in the United States were nearly as reliable as AAA bonds. They were engineered to be mission critical—and long distance calls cost an arm and a leg. Now we have nearly free long distance calling on Skype. But it’s nowhere near mission critical.

We also have music everywhere, but at quality far below old vinyl, and phones everywhere, but full of static and dropped calls. Our technology stinks. But it’s so convenient!

So what should businesses do? Use cheap services but buy lots of cheap back-up? Which are the areas where we should pay premium rates for mission critical machines and services?

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