As small business owners, we often find ourselves more on “transmit” than “receive.” That means we can miss important aspects of what’s going on around us. Effective listening isn’t easy: It requires much concentration to silence our own thoughts and focus on the needs of our employees and customers. But doing so engages our intuition and our hearts — tools that turn our interactions into insights.
Which of the following most closely reflects your typical listening style: multitasking and distracted; analyzing, comparing, and preparing your response; or listening deeply? When you really hear others, you will find yourself with answers that go beyond the ordinary, enhancing both the effectiveness of your business and your own leadership position.
David Peck President Leadership Unleashed San Francisco