Nokia's new 8801 looks like a dream machine shrink-wrapped in metal, but I found it hard to use. When I was covering Nokia in Europe, it had what I considered a monumental lead in design over Motorola. It extended from the look and feel of the phones to their interface. I'd say that lead is history.
Funny thing, my review appears right next to an upbeat article about Nokia's winning design, and it leads with the same phone I pan.