Every meeting can be viewed as having two communication components: content and process. The content of a meeting refers to the “what” — in other words, the subject matter that’s discussed, be it a marketing plan, a new investment strategy, or dealing with conflict issues. The process of the meeting refers to the “how” of the meeting — how people communicate, how they treat each other, how they listen, etc.
To effectively facilitate a meeting, you need to attend to both the content and the process. Attending to the content ensures that you will stick to your agenda, and attending to the process ensures that you will be tuned into underlying factors that may enhance or detract from the meeting’s success.
David Lansky, PhD. Founder Family Business Innovations Highland Park, Ill.