Set aside a specific time of day to sort your inbox. Throw away junk mail, forward mail to the appropriate people when necessary, open and separate the rest of the mail, and file it when appropriate. Set periodic times to read and respond to E-mail. Concentrate your time on leading the business and serving customers. Establish a routine for these routine tasks, so they don’t waste your valuable time.

Ken Yancey SCORE CEO Washington, D.C.

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