In his June 6 "Guide to Action" memo to Microsoft employees, Ballmer outlined steps for making Microsoft amazing. Here is the gist of some of them:

-- Upcoming business-unit reviews will focus on computer security, product road maps, and helping customers do new things.

-- Major innovations will be planned for the next generations of Windows including Longhorn.

-- The executive team will look at all decision-making processes to make sure they're excellent.

-- He'll meet with every vice-president of the company over the next five months to get their input.

-- During August performance reviews, every employee will discuss the company's values with his or her supervisor.

-- Ballmer himself will honcho product-quality and customer-loyalty programs.

Data: Microsoft Corp.

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