Everyone complains about customer service, but is it really that bad? That's what we would like to find out in this BusinessWeek Online survey -- which, as always, isn't scientific, because anyone who wishes to can participate.
If you want to learn about some of the approaches companies are taking to customer service you might want to check out this BusinessWeek cover story from October, 2000. Take the survey below before reading it -- then compare your answers to what our author found. See if anything has changed since then.
With that brief introduction, let's get started on our survey, which isn't scientifically accurate since anyone who wants can respond to it.