(Share of patients who had a dispute with their HMO in 2000, by the patients' out-of-pocket costs)

NO FINANCIAL CONSEQUENCE 57% ADDED COSTS OF $200 OR LESS 21 ADDED COSTS OF $200 TO $1,000 11 ADDED COSTS $1,000 OR MORE 5 DON'T KNOW 5

(Numbers don't add to 100% due to rounding)

Data: Kaiser Family Foundation

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