I am very concerned about those taxpayers in your article "Death to the IRS" (Government, July 31) who feel they were mistreated. We're really trying hard to do better. Although upgrading our 1960s technology will provide part of the answer, greater courtesy and sensitivity are also needed. We're working on both.
All taxpayers should be aware of our problem-resolution program, or Ombudsman, designed to put things right when taxpayers feel things are going astray. Or they can call me.
Margaret Milner Richardson
Internal Revenue Service