When are we going to learn it's not always the unions or management that determine a company's success? It's the customer, stupid ("Mickey goes to charm school," Up Front, Feb. 13).
In Euro Disney's case, the unions "won" a court battle forcing the park to relax its appearance code (no beards, demure skirt lengths), but the unions seem to be losing the war. Attendance continues to fall, which translates into loss of jobs. It's the customer who sets the standards.
S.W. Wilczek Jr.