GM Website Misleading Consumers on Recalls, U.S. Says

General Motors Co. (GM)’s website set up to give consumers quick information on recalled cars has been providing inaccurate information, the U.S. Transportation Department said.

When consumers entered their vehicle identification number to determine whether their automobile was subject to recall, some were erroneously told no, according to a statement issued by the National Highway Traffic Safety Administration today. An error caused that message for vehicles where recalls existed and parts weren’t available.

NHTSA told consumers to check the GM website after 5:30 p.m. New York time today for accurate information. GM said in a statement that the company is making necessary changes to the site and that those with questions should call customer service.

The largest U.S. automaker has recalled nearly 29 million vehicles in North America in 2014, breaking a single-year record for most recalled cars in the U.S. The Detroit-based company has stepped up the pace of recalls as it faces multiple investigations for its slowness in calling back 2.59 million small cars with ignition flaws linked to at least 13 deaths.

To contact the reporter on this story: Jeff Plungis in Washington at

To contact the editors responsible for this story: Romaine Bostick at Justin Blum, Don Frederick

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