Obamacare Website Flaw Stops New Users From Signing Up

Photographer: Andrew Harrer/Bloomberg

A certified application counselor helps residents sign up for a health insurance plan under the Affordable Care Act at a Westside Family Healthcare center enrollment event in Bear, Delaware, on March 27, 2014. Close

A certified application counselor helps residents sign up for a health insurance plan... Read More

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Photographer: Andrew Harrer/Bloomberg

A certified application counselor helps residents sign up for a health insurance plan under the Affordable Care Act at a Westside Family Healthcare center enrollment event in Bear, Delaware, on March 27, 2014.

Healthcare.gov, the federal website for Obamacare, faltered for the second time today as a record number of people tried to buy health insurance on the last day of enrollment for 2014.

Starting about midday New York time, users weren’t able to create new applications because of the number of people trying to use the website. Visitors to the health insurance exchange are being directed to a queuing system that asks them to provide an e-mail address so they can be contacted when traffic slows.

“There are a record number of people trying to access healthcare.gov right now -- more than 100,000 people concurrently in the system as of noon,” Aaron Albright, a spokesman for the U.S. Centers for Medicare and Medicaid Services, said in an e-mail. “The application and enrollment tools are unavailable to new users at the moment. The tech team is working to resolve the issue as quickly as possible. Users already in system remain able to complete enrollment.”

The agency pulled the website out of service earlier today after a software bug was discovered during the 1 a.m. to 5 a.m. regularly scheduled maintenance of the site.

To contact the reporter on this story: Caroline Chen in New York at cchen509@bloomberg.net

To contact the editors responsible for this story: Reg Gale at rgale5@bloomberg.net Andrew Pollack, Bruce Rule

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