Heathrow Terminal Will Open in Slow Motion to Avoid T5 Meltdown

London Heathrow airport’s new 2.5 billion-pound ($4.2 billion) Terminal 2 will limit passenger numbers to 2,500 or 10 percent of capacity when operations start on June 4 to avoid the havoc of the hub’s last major opening.

The building will still be capped at 6,000 people departing daily at the end of June as clients including United Continental Holdings (UAL) Inc. and Air Canada (AC/A) move in, with all 26 carriers due to base flights there not scheduled to be fully embedded until November, Operations Director Brian Woodhead said today.

Heathrow suffered an operational meltdown in 2008 when the new Terminal 5, dedicated to British Airways, suffered a baggage-system breakdown that delayed 600 flights at a cost of 16 million pounds in expenses and lost revenue. Terminal 2 has successfully handled 4,500 bags over 90 minutes, well above the anticipated peak of 2,600 items, according to Woodhead.

“The chances of a completely smooth opening for any airport in the world are low, but we have our mitigation plans in place,” Development Director John Holland-Kaye said at a press conference in London. Heathrow deployed 14,000 volunteers to play the role of passengers in tests, while the staged opening, with a three-week gap between waves of carrier moves, should help it iron out issues that arise.

Star Gathering

Europe’s busiest hub has created the terminal with capacity to handle 25,000 passengers a day on the site of buildings dating from the 1950s, allowing it to bring Star Alliance carriers that also include Deutsche Lufthansa AG (LHA) under a single roof in an effort to dissuade travelers from switching to airports that are less crowded and complicated.

The facility will be the first in the world without specified check-in kiosks, though each airline will operate its own premium facility. While the shift required the development of a common baggage tag, it should make the journey easier, Holland-Kaye said in an interview. At some gates passengers will also have access to automated boarding, he said.

The division between air- and land-side operations is now in place, giving staff three months of experience in an environment as realistic as possible, compared with just three weeks before the Terminal 5 opening. Each employee will also have worked in the building for at least three days.

Erected on the footprint of Heathrow’s Europa Building, designed to handle 1.2 million people a year in 1955, T2 will initially be able to process 20 million passengers annually and be known as the Queens Terminal. It will incorporate Terminal 1 from 2016, giving a consolidated capacity of 30 million people.

The building is opening for business as Heathrow pushes its case to remain Britain’s hub airport after Prime Minister David Cameron ordered an inquiry into future capacity.

The airport in the west of London was short-listed as a preferred location for expansion in initial findings, along with Gatwick to the south of the U.K. capital.

To contact the reporter on this story: Kari Lundgren in London at klundgren2@bloomberg.net

To contact the editors responsible for this story: Benedikt Kammel at bkammel@bloomberg.net Christopher Jasper

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