U.S. 2nd Quarter American Customer Satisfaction Index

U.S. customer satisfaction was unchanged in the 2nd quarter to 75.9 from 75.9 the previous quarter, according to the American Customer Satisfaction Index.

The following table details changes in both the overall customer satisfaction index and the yearly change in the index for the manufacturing durables sector:

===============================================================================
                                     2Q     1Q     4Q     3Q     2Q     1Q
                                   2012   2012   2011   2011   2011   2011
===============================================================================
Customer satisfaction index        75.9   75.9   75.8   75.7   75.7   75.6

Automobiles                        83     83     82     84     82     82  
  Ford -Lincoln                      90     86     89     88     83     86
  Toyota Motor Lexus                 89     87     85     89     87     87
  GM-Buick                           87     85     88     88     85     86
  Subaru                             87    n/a    n/a    n/a    n/a    n/a
===============================================================================
                                     2Q     1Q     4Q     3Q     2Q     1Q
                                   2012   2012   2011   2011   2011   2011
===============================================================================
  GM-Cadillac                        86     87     86     89     85     86
  Bayerische Motoren (BMW)           86     83     86     87     87     86
  Daimler Mercedes Benz              85     86     86     86     82     83
  Toyota Motor Corporation           85     87     84     86     86     84
  Hyundai Motor Company              85     83     82     85     83     83
  Volkswagen AG                      85     84     81     86     81     80
  GM-Chevrolet                       84     82     80     83     79     82
  Honda Motor Company, Ltd.          83     85     84     88     86     84
  Nissan Motor Company, Ltd.         83     84     82     78     82     80
  Ford Motor Company                 83     84     82     83     80     80
  Chrysler-Jeep                      83     79     77     79     76     75
  All Others                         82     81     78     80     82     80
  Kia Motors Corporation             82     81     80     81     80     78
  Mazda Motor Corporation            82     79     80     81     80     78
  Chrysler AG-Dodge                  81     79     78     81     78     80
  GM-GMC                             80     83     84     82     83     82
  Chrysler                           78     76     80     84     80     79
===============================================================================
                                     2Q     1Q     4Q     3Q     2Q     1Q
                                   2012   2012   2011   2011   2011   2011
===============================================================================
===============================================================================
SOURCE: University of Michigan Business School, American Society for Quality
 and the CFI Group.                

To contact the reporter on this story: Alex Tanzi in Washington at atanzi@bloomberg.net

To contact the editor responsible for this story: Marco Babic at mbabic@bloomberg.net

Press spacebar to pause and continue. Press esc to stop.

Bloomberg reserves the right to remove comments but is under no obligation to do so, or to explain individual moderation decisions.

Please enable JavaScript to view the comments powered by Disqus.