Amazon.com Sued by Customer After Hackers’ Theft of Zappos Account Data

Amazon.com Inc. (AMZN) was accused in a lawsuit by a customer of its Zappos.com unit of violating federal consumer credit laws by failing to protect her personal information after the company said hackers stole account numbers and other data.

Theresa Stevens, a resident of Beaumont, Texas, said that as a result of the breach, she and other Zappos customers are more likely to receive e-mails from spoof websites and unknowingly give away personal information to hackers, according to her complaint filed Jan. 16 in federal court in Louisville, Kentucky. The customers will also incur expenses for credit monitoring and suffer emotional distress and loss of privacy, according to the complaint.

Stevens seeks to represent 24 million Zappos customers whose personal information was compromised, according to the complaint. She received an e-mail from the online shoe retailer Jan. 16 saying her information was stolen as part of a data breach. Hackers gained access to Zappos.com’s internal network through unprotected computer servers located in Shepherdsville, Kentucky, according to the complaint.

Stevens seeks unspecified damages and a court order requiring Amazon.com to pay for credit monitoring and identity theft insurance. Drew Herdener, a spokesman for Seattle-based Amazon, didn’t immediately return a voice-mail message seeking comment yesterday about the lawsuit.

The case is Stevens v. Amazon.com, 12-cv-00032, U.S. District Court, Western District of Kentucky (Louisville).

To contact the reporter on this story: Karen Gullo in San Francisco at kgullo@bloomberg.net

To contact the editor responsible for this story: Michael Hytha at mhytha@bloomberg.net

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