General Motors Co.’s GMC and Buick, the fastest-growing brand in the U.S. this year, are considering a courtesy loaner program for customers getting warranty service on their vehicles to build awareness of the company’s products.
GM, the largest U.S. automaker, may start the service in the “next couple weeks,” Brian Sweeney, vice president of sales for Buick and GMC, said in a telephone interview. The program would seek to get GMC Acadia owners into a Buick Enclave, for example, and build recognition of more GM vehicles, he said.
“We want to expose customers to other Buick and GMC products,” said Sweeney, who met with about 900 dealers that sell the two brands last week.
Dealers selling Buick need to change and meet the expectations customers have when shopping for a premium car, said Mike Bowsher, co-chairman of the national dealer council for Buick-GMC and president of Carl Black Automotive Group.
“We can’t sell Buicks like we did Pontiac,” Bowsher, who runs dealerships in Georgia, Tennessee and Florida, said in a telephone interview. “A lot of us were old Pontiac dealers, and we now have to learn how to handle the Lexus, Ritz-Carlton, Cadillac, Mercedes kind of crowd.”
Some Buick-GMC dealers already make loaner vehicles available to customers, Bowsher said. GM may push dealers to make the practice standard, he said.
Buick outpaced all other brands with a 58 percent increase in U.S. sales through September, according to Autodata Corp. GMC sales rose 31 percent, according to the Woodcliff Lake, New Jersey-based researcher.
GM pared its U.S. brands to Chevrolet, Cadillac, Buick and GMC as part of its bankruptcy last year. Hummer, Saturn and Pontiac were shuttered and Saab was sold as the company received $50 billion from the federal government while restructuring.
GM said last week it would add the Verano compact car to Buick, the brand’s first small car in more than 20 years. The company hasn’t announced when production of the Verano will begin at GM’s Orion Assembly in Orion Township, Michigan.
Buick also will add a sport-utility vehicle that will be smaller than the Enclave, and a higher performance version of the Regal sedan called the Regal GS, Sweeney said. The Verano and smaller SUV follow new models including the Regal earlier this year and the LaCrosse mid-sized sedan last year.
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