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If you feel you have the correct username and password but can not login, then:

• You may be logging in from an old page. As part of our site redesign, we have a new login process. You should be logging in from the following page: http://www.bloomberg.com/subscriber. If you are attempting to login from any other page because of bookmarks, please remove the bookmarks and login from the new page. If a link on our site has pointed you to an incorrect login page please report the incorrect link to our feedback
• You may have a problem with temporary internet (cache) files. Do the following:
  • Close all open browsers
  • Bring up one browser
  • Use your browser to clear your temporary internet (cache) files. For more information visit:
    IE - microsoft.com/windows/ie/ie6/using/howto/customizing/clearcache.mspx
    Mozilla Firefox - mozilla.org/support/firefox/options#privacy
  • Go to: http://www.bloomberg.com/subscriber and try to login again

If you are still having issues, please provide us a detailed description of your problem to our website feedback.

If you do not see your monitor launch, it could be due to one of the following:

• It may have opened up in a window behind your current window. Press and hold the Alt key while using the Tab key to select from the applications currently running on your computer. If the pop-up window reads "Bloomberg Market Monitor," release the Alt key, and the Market Monitor will appear on your screen.
• You may have a popup blocker running; it needs to be turned off. For more information see our System Requirements
• You may not have the correct version of Java running on your computer. For more information see our System Requirements

If you see your monitor launch, but it comes up entirely empty:

• You most likely do not have the correct version of Java running on your computer. For more information see our System Requirements

If you see your monitor launch, and see none of your holdings, but do see the column headers (most likely SYMBOL/PRICE/CHANGE/TIME), then:

• You may be looking at an empty portfolio. Click on the top left drop down list and switch to a different portfolio. If you used the monitor prior to 8/24/2006, your holdings were migrated to the portfolio labeled
  "---Watchlist---"
• If all your portfolios are empty, you need to add holdings to them via the Portfolio Tracker. Click on the Edit button in the top right to go to the Portfolio Tracker.
• The Market Monitor may not work with some virus scanners. You may need to turn off your virus scanner in order for the monitor work correctly.
• If you are accessing the monitor through a proxy server, please see our System Requirements page for configuration instructions
• Java 1.6 users may need to un-install/re-install Java 1.6. Please see our System Requirements page for more information.