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One Fifth of Americans Have Never Used E-Mail

We keep talking about Web 1.0 and Web. 2.0. But the fact is, a huge percentage of America has never been to a Web of any kind.

One fifth of Americans have never used e-mail, according to a recent survey by consultancy Parks Associates. Of 1,088 people surveyed, 21% have never done a search on the Internet or looked up a Web site. This is startling ?and troubling.

Yes, many of these people are older: Half of the people who said they’ve never used e-mail are over 65, and 56% had no schooling beyond high school. But so what? I know of plenty of Web sites geared toward older folks:,, for instance. Everyone can benefit from and eBay. Clearly, Web businesses — and perhaps even U.S. government — must find a way to reach out to people who’ve been completely left out of the Web revolution.

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