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Survey: The E-Shopping Experience


Are you satisfied with most e-tailers' customer service?

Yes

No

Do you like having recommendations based on past purchases?

Yes

No

Have you ever been engaged in a live chat with a salesperson while shopping online?

Yes

No

Do you wish more Web sites had live salespeople on hand like in bricks-and-mortar stores?

Yes

No

Do you mind Web sites closely monitoring your shopping behavior if it results in better customer service?

Yes

No

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The Aging of Abercrombie & Fitch
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