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Table: Top 10 Things That Irked Holiday Shoppers


Business Week e.biz -- Home Page

TABLE: Top 10 Things That Irked Holiday Shoppers

10. Site didn't offer enough gift ideas

9. Prices weren't competitive

8. Site didn't provide enough information

7. Site was hard to navigate

6. Selections were limited

5. Didn't get a confirmation or status report

4. Connection trouble

3. Paid too much for delivery

2. Item wasn't delivered on time

1. Product was out of stock

DATA: ANDERSON CONSULTING


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