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Service Isn't Job One At Computer Superstores


Readers Report

SERVICE ISN'T JOB ONE AT COMPUTER SUPERSTORES

I appreciated your writer's complaints about the lack of decent service at computer superstores in "Tips for the shop-weary" (Technology & You, Aug. 14). I admit I've been seduced by the selection at CompUSA and keep going back, even though I've been appalled by their lack of knowledgeable salespeople. Once, I waited 20 minutes for the "only guy in the store who knows about faxes." By the time he showed up, I had read all the product cartons and had narrowed my choice to two models. I only wanted to know the difference between them. He looked at me blankly and then started reading the boxes! I should have walked out, but I bought one anyway.

I guess as long as we keep buying, they'll keep growing. Small, independent stores need to do a better job of serving our needs. Price is not always our first priority.

Erin Palmeter

San Diego


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