Bloomberg Anywhere Remote Login Bloomberg Terminal Demo Request


Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world.


Financial Products

Enterprise Products


Customer Support

  • Americas

    +1 212 318 2000

  • Europe, Middle East, & Africa

    +44 20 7330 7500

  • Asia Pacific

    +65 6212 1000


Industry Products

Media Services

Follow Us


Lance A. Bettencourt is a strategy adviser with Boynton Beach, FL-based Strategyn. His new book (from McGraw-Hill) is Service Innovation: How to Go From Customer Needs to Breakthrough Services.

Lance A. Bettencourt

Articles by Lance A. Bettencourt


  • How Do Customers Experience Your Service?
    A trip through Shanghai's Pudong International Airport gave Harvard blogger Lance Bettencourt insight into customer service
  • Four Innovation Questions
    Ironically, the zeal to create unsurpassed services often handicaps businesses. You can avoid that trap by asking yourself these four things, says…




Last Updated: 07:46 am Market Summary

S&P500 2090.11 1.24
DJIA 17798.49 -14.9
NASDAQ 5127.524 11.381
Stoxx 50 3488.99 -9.63
FTSE 100 6375.15 -17.98
DAX 11293.76 -27.01
Nikkei 19883.94 -60.47
Topix 1594.45 -7.87
Hang Seng 22068.32 -420.62