In a World of Connected Devices, Focus on What They Do
Photograph by Bill O'Connell
The Internet of Things is an amorphous concept, much like the Internet itself: People assume it’s a network of connected devices that will somehow let them do something or monitor something over the Internet. But the folks trying to build the Internet of things can’t be content with a mere concept; they need to refine it, so they can actually deliver on the awesome promise that the combination of connected devices, cloud computing, and faster data analytics can offer.
Last night in San Francisco, five speakers at the GigaOM Internet of things meetup hashed out a definition for the concept, called for better design associated with Internet of things-based services and begged people to share their data. As for that definition, it wasn’t exactly definite, but all of the participants agreed that the connected device wasn’t the product; the service was.
Ideally, the Internet of things should fade into the background; what matters is what it allows people to do.
But fading into the background requires design decisions very different from those of app or Web design, as well as new theories of programming. This will result in a new class of physical devices that augment our smartphones—or what David Merril, the chief executive of Sifteo (see disclosure), calls “the glass slab.”
“Our current programming tools are rigid and deterministic,” said Mike Kuniavsky, a principal in the Innovation Services Group at PARC. He argued that developers are not prepared to program for a world where hundreds of connected devices will work in concert to deliver services. The industry can’t afford to fall back on the current pattern of binary decision making and still deliver a real-time experience, which means that programmers will start having to think about how to connect these tools using probabilistic logic, in which the computer, not a human, chooses the most likely outcome.
“We can’t afford command and control, and it fails when you move to hundreds or thousands of devices,” Kuniavsky said. “We need new tools that will help us shape the behavior of many devices asking for information simultaneously, working probabilistically rather than through increasing hardware.”
The other design factors people must take into consideration are that these are not devices made for the screen, but devices that need to be integrated into everyday life, according to Roberto Tagliabue, executive director and software designer at Jawbone. It’s also important to think about the difference between a service and an app that might hope to have the user’s full attention.
“Ask when and how we can be relevant to the user,” Tagliabue said. “It’s not about their full attention, but now, how we can improve their life.”
Design and programming considerations aside, the talk at the meetup later shifted to what happens as the smartphone replaces a variety of physical objects. Merrill didn’t think the “big glass slab” replaces physical devices, but instead that our devices will get more tactile and will design connectivity in for specific uses.
“Making the tool fit us and making it fit the task is super important,” he said. “Our hands have a lot of different things we can do, and most are different from touching a screen.”
Several people in attendance wondered about the direction for the current Internet of things. Usman Haque of Cosm outlined the ways that big companies, such as Philips (PHG), IBM (IBM), and Samsung Electronics (005930:KS)), are talking about the Internet of things as a way to boost convenience, but also as a way for people to abdicate their thought process to the dictates of connected devices. He also found efforts to consider security and privacy in our coming connected world as a threat to innovation, noting if the founders of the Internet started their tinkering with worries about securing the network, it would never have evolved the way it did.
He ended with a call to action for the people in the room, asking them to have fun and to build devices that were open, sharing the data they collected with an eye toward actually connecting things and giving others the opportunity to build on top of their original designs. In that way, the business model for the Internet of things will mirror that of an app store, where the hardware platform provider and the developers share in the wealth.
The visions and advice shared last night paint a utopian vision for our connected future, one I hope comes to pass. But first, let’s get the definition of the Internet of things spread far and wide. It’s about the services, not about devices.
Disclosure: Sifteo is backed by True Ventures. True Ventures is an investor in the parent company of this blog, Giga Omni Media. Om Malik, founder of Giga Omni Media, is also a venture partner at True.
Also from GigaOM:
Cleantech and the Internet of Things (subscription required)