DOCOMO Ranked Highest in Business Customer Satisfaction for Sixth Consecutive
Tokyo, Aug 29, 2014 - (JCN Newswire) - NTT DOCOMO, INC., a personalized mobile
solutions provider for smarter living, announced today that business customers
in Japan are most satisfied with mobile phone or PHS services from DOCOMO - the
sixth consecutive year the company has achieved this top ranking - according to
the J.D. Power Asia Pacific 2014 Japan Business Mobile Phone Service StudySM.
The study, which was released yesterday, determines rankings based on customer
satisfaction benchmarks in four categories: handset and service,
troubleshooting, sales representatives, and cost. DOCOMO scored highest in
"We are extremely pleased to learn that business customers in Japan
recognized our efforts to achieve the highest level of customer satisfaction
for the sixth straight year," said Kazuhiro Takagi, Executive Vice
President and Managing Director of the Corporate Marketing Division. "We
would like to thank our customers for their warm reviews and continued loyalty.
DOCOMO is determined to continue maximizing customer satisfaction with a
variety of initiatives that will enable customers to enjoy smarter living
through innovative mobile solutions."
Going forward, DOCOMO is committed to strengthening its customer base via
upgraded services, including a higher quality network and broader coverage
The details of the study are available at the website of J.D. Power Asia
About NTT DOCOMO
NTT DOCOMO is a world-leading mobile operator and growing provider of
comprehensive services centered on mobility. The company serves over 60 million
customers in Japan via advanced wireless networks, including a nationwide 3G
network and one of the world's first commercial LTE networks. Leveraging
its unique capabilities as a mobile operator, DOCOMO is a leading developer of
cutting-edge technologies for NFC mobile payments, mobile GPS, mobile TV,
intuitive mobile assistance, environmental monitoring, smart grids and much
more. Overseas, the company provides technical and operational expertise to
eight mobile operators and other partner companies. NTT DOCOMO is listed on the
Tokyo (9437), London (NDCM) and New York (DCM) stock exchanges. Please visit
www.nttdocomo.com for more information.
Eijun Tanaka or So Hiroki
Public Relations Department
Copyright 2014 JCN Newswire. All rights reserved. www.japancorp.net
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