Mediacom Communications Extends Contract with CSG

  Mediacom Communications Extends Contract with CSG

Agreement Provides Increased Support for New Services and an Improved Customer
                                  Experience

Business Wire

ENGLEWOOD, Colo. -- August 12, 2014

CSG International (NASDAQ: CSGS), a global provider of interactive
transaction-driven solutions and services, today announced that Mediacom
Communications Corporation, the nation’s eighth largest cable television
company, has renewed its strategic partnership with CSG to support the
delivery of service differentiation and innovation to Mediacom’s 1.3 million
customers.

CSG and Mediacom enjoy a relationship that spans more than 15 years. Under the
terms of the multiyear contract extension, Mediacom will broaden the
end-to-end customer care and billing solutions provided by CSG to expand
beyond voice, video, and data into home automation and other lines of business
that provide new revenue channels and build long-term customer relationships.

“CSG’s proven solutions are deployed by the world’s largest global service
providers, demonstrating its ability to manage the complexities of end-to-end
integrated systems,” said Tapan Dandnaik, Mediacom’s senior vice president of
customer service and financial operations. “CSG has been a great partner, and
this new contract will help us bring advanced customer service solutions to
the market quickly and build on our promise of simple and consistent customer
care.”

CSG will provide new offerings such as the award-winning CSG Customer
Communication Center (CCC) and CSG Financial Forecaster. The implementation of
CCC will improve the Mediacom customer experience by providing compelling,
real-time interactions that include the ability to access preference and
service information from multiple systems. It will also deliver cohesive and
consistent communications based on defined parameters and events across all
customer touch points, including social channels. CSG Financial Forecaster
will deliver a flexible, automated schedule of financial reports designed to
improve Mediacom’s ability to report, analyze, monitor, and act on financial
performance more efficiently.

“Mediacom is dedicated to making technology simple for its customers, and we
are dedicated to making technology simple for Mediacom,” said Bret Griess,
chief operating officer of CSG. “We are the largest managed services provider
of business support systems in the world. Our highly scalable, available,
flexible solutions help clients like Mediacom tap our 30 years of proven
domain expertise in the cable and wireless markets to offer consumers superior
quality of service and support innovative new revenue channels.”

New solutions supported by the agreement will deliver a centrally managed
communication and data platform across billing, customer relationship
management, and third-party applications that provides reduced call times, an
enhanced customer experience, and decreased churn.

About Mediacom

Mediacom Communications Corporation is the nation’s eighth largest cable
television company and one of the leading cable operators focused on serving
the smaller cities in the United States, with a significant customer
concentration in the Midwestern and Southeastern regions. Mediacom
Communications offers a wide array of information, communications and
entertainment services, including video, high-speed data and phone, and
provides innovative broadband communications solutions through its Mediacom
Business division. Mediacom Communications’ advertising sales and productions
services are sold under its OnMedia division. More information about Mediacom
Communications is available at www.mediacomcc.com.

About CSG International

CSG Systems International, Inc. (NASDAQ:CSGS) is a market-leading business
support solutions and services company serving the majority of the top 100
global communications service providers, including leaders in fixed, mobile,
and next-generation networks such as AT&T, Bharti Airtel, Comcast, DISH,
Orange, SingTel Optus, Telecom New Zealand, Telefonica, Time Warner Cable,
T-Mobile, Verizon, Vivo, and Vodafone. With more than 30 years of experience
and expertise in voice, video, data, and content services, CSG International
offers a broad portfolio of licensed and Software-as-a-Service (SaaS)-based
products and solutions that help clients compete more effectively, improve
business operations and deliver a more impactful customer experience across a
variety of touch points. For more information, visit our website at
www.csgi.com.

Contact:

Mediacom Communications
Thomas J. Larsen, +1 845-443-2754
Group VP – Legal & Public Affairs
tlarsen@mediacomcc.com
or
CSG International
KC Higgins, +1 303-434-8163
Public Relations
kc.higgins@csgi.com
or
Liz Bauer, +1 303-804-4065
Investor Relations
Liz.bauer@csgi.com
 
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