AstraZeneca Evolves How IT Services Are Delivered with ServiceNow

  AstraZeneca Evolves How IT Services Are Delivered with ServiceNow

         Company Consolidates and Automates Enterprise-wide Services

Business Wire

SANTA CLARA, Calif. -- August 5, 2014

ServiceNow® (NYSE: NOW), the enterprise IT cloud company, today announced that
UK-headquartered AstraZeneca has implemented ServiceNow software-as-a-service
to evolve how IT services are delivered to its global enterprise users.

AstraZeneca, an innovation-driven biopharmaceutical business that focuses on
the discovery, development and commercialization of medicines, consolidated
its global IT service management capability on ServiceNow. The company has
extended the IT service model into critical lines of business including
finance with a view toward an extension into facilities. This new capability
provides users with an intuitive, consumerized self-service experience. From
project kickoff to deployment, this transformation was achieved in four

AstraZeneca has identified the opportunity to link service management
capability across the company’s IT functions with the goal of creating a
unified shared services organization. ServiceNow enables the company to
standardize IT service delivery globally and automate manual processes.
Transforming the end-user experience will significantly improve the IT
organization’s efficiency and responsiveness while reducing costs. AstraZeneca
has introduced new self-service capabilities now available to its 51,500
employees and a number of IT partners built on the ServiceNow IT Service
Automation suite.

“With ServiceNow, IT has a single system of record to manage requests and
resolve issues for employees globally and to drive a self-service model for
faster and easier interactions with IT online,” said Dave Smoley, CIO,
AstraZeneca. “Automating IT service management processes enables the team to
be more flexible and responsive.”

To extend its shared services capabilities, AstraZeneca built a custom
application on ServiceNow to support finance request management and
fulfillment. Questions relating to finance issues including invoice status are
now captured, managed, processed and resolved within ServiceNow.

With ServiceNow Discovery operational, AstraZeneca plans to implement
ServiceNow Orchestration to automate application and service provisioning.
ServiceNow Performance Analytics and enhanced reporting will provide senior
management access to actionable insights to monitor and quickly adapt service
delivery strategies.

About AstraZeneca

AstraZeneca is a global, innovation-driven biopharmaceutical business that
focuses on the discovery, development and commercialisation of prescription
medicines, primarily for the treatment of cardiovascular, metabolic,
respiratory, inflammation, autoimmune, oncology, infection and neuroscience
diseases. AstraZeneca operates in over 100 countries and its innovative
medicines are used by millions of patients worldwide. For more information
please visit:

About ServiceNow

ServiceNow is the enterprise IT cloud company. We transform IT by automating
and managing IT service relationships across the global enterprise.
Organizations deploy our service to create a single system of record for
ITandautomate manual tasks, standardizeprocesses and consolidatelegacy
systems. Using our extensible platform, our customers create custom
applicationsandevolve the IT service model to service domains inside and
outside the enterprise. ServiceNow transforms IT from the department of no to
the department of now. For more information, visit

ServiceNow and the ServiceNow logo are registered trademarks of ServiceNow.
All other brand and product names are trademarks or registered trademarks of
their respective holders.


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