Two Iberdrola USA Companies among Nation's Most Trusted Utilities
Central Maine Power and Rochester Gas and Electric earn high marks for trust,
engagement and operational excellence in recent national brand study.
NEW GLOUCESTER, Maine, July 29, 2014
NEW GLOUCESTER, Maine, July 29, 2014 /PRNewswire/ -- Central Maine Power (CMP)
and Rochester Gas and Electric (RG&E), two Iberdrola USA-owned utilities, were
ranked among the most trusted utility brands in the nation according to a
recent study conducted by Cogent Reports.
Electricity/natural gas transmission & distribution + renewable energy too.
"We are gratified to know that our customers believe in us," said Bob Kump,
CEO of Iberdrola USA Networks. "Our people are committed to excellence and
they work hard every day to provide safe and reliable service to our
customers. By delivering on that promise year after year, we've earned the
trust of our customers, and we'll continue to work hard to keep it."
Cogent Reports released a list of the 52 utilities categorized as the most
trusted brands in each of 12 regional and industry segments. RG&E ranked
fourth in the eastern U.S. in the combined (electricity and natural gas)
category, while CMP ranked as the East's third most-trusted electric utility
The web-based survey queried 19,000 residential customers served by the 125
largest utilities in the United States to determine the top 2014 Utility
Trusted Brand and Customer Engagement rankings. It was the first study to
include measurements for brand trust along with operational satisfaction and
product experience to determine the best in the business.
To determine each Company's score, Cogent combined customer ratings of 28
different metrics in six categories: concern for customers, company
reputation, credibility, dedication, environmental performance, and community
involvement. They then factored in measurements for operational satisfaction
and product experience to calculate a single brand trust score for each
More information about this study may be found at:
Iberdrola USA is the U.S. subsidiary of global energy leader Iberdrola, S.A.
The Iberdrola USA companies employ about 5,000 people with operations in 24
states from New England to the West Coast, providing electricity generation,
transmission and distribution, natural gas storage and distribution, and
energy services. For more information, please visit our website:
www.iberdrolausa.com. Follow us on Twitter: @IberdrolaUSA
Logo - http://photos.prnewswire.com/prnh/20140128/MM54425LOGO
SOURCE Iberdrola USA
Contact: Dan Hucko, Daniel.Hucko@IberdrolaUSA.com, 585.724.8825
Press spacebar to pause and continue. Press esc to stop.